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- Tasks: Lead a dynamic team in delivering exceptional customer service and creating memorable guest experiences.
- Company: Join Atlas Hotels, a friendly and inclusive workplace with a focus on teamwork.
- Benefits: Enjoy discounted hotel stays, health perks, and monthly cash rewards.
- Other info: Flexible scheduling and a supportive culture for personal growth.
- Why this job: Be a key player in a vibrant environment while developing your leadership skills.
- Qualifications: Previous team leadership experience in customer service is a plus, but we’ll train you!
The predicted salary is between 29000 - 30000 £ per year.
Hours: 40 hours across 5 days per week
Salary: £13.95 per hour
Atlas Hotels is hiring a Team Leader right now at the Holiday Inn Express Inverness.
Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- Free/discounted food when on shift
So what does a Team Leader do?
- Providing a warm ‘Atlas welcome’ to guests and new employees will be at the heart of what you do
- You’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously
- You’ll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressure
- You will support the Hotel Operations Manager in achieving Atlas’ purpose of creating a rewarding place to work and a great experience for our guests, so continuous improvement across the hotel will be important
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality. We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you. If you would like to offer feedback on the application process please use the above email.
Team Leader in Inverness employer: Atlas Hotels
Contact Detail:
Atlas Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Inverness
✨Tip Number 1
Get to know the company culture! Before your interview, check out Atlas Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples from your past experiences where you led a team or handled a tough situation. This will help you shine during the interview and demonstrate your skills effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows respect for the opportunity and sets a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in Inverness
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in leading a team, especially in customer service. We want to see how your skills can translate into creating that warm ‘Atlas welcome’ for our guests!
Be Yourself: Let your personality shine through in your application! We’re looking for friendly and enthusiastic individuals who can nurture their team while staying cool under pressure. Don’t be afraid to show us who you are!
Tailor Your Application: Take a moment to tailor your application to the Team Leader role. Mention specific qualities or experiences that align with what we’re looking for, like coaching and development of your team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Atlas Hotels!
How to prepare for a job interview at Atlas Hotels
✨Know Your Stuff
Before the interview, make sure you understand what being a Team Leader at Atlas Hotels entails. Familiarise yourself with their values and the specific responsibilities mentioned in the job description. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team in a customer service environment. Highlight how you coached and developed team members, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Guest Focus
Atlas Hotels prides itself on providing a warm welcome to guests. Be ready to discuss how you would ensure a great guest experience and how you've done this in the past. Share any specific strategies or initiatives you've implemented to enhance customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.