At a Glance
- Tasks: Supervise housekeeping operations and ensure a high standard of cleanliness for guest satisfaction.
- Company: Join the friendly team at Holiday Inn Express London - Hammersmith, part of Atlas Hotels.
- Benefits: Enjoy discounted hotel stays, food, health plans, and cash rewards for your hard work.
- Other info: Flexible hours, supportive environment, and opportunities for career growth await you.
- Why this job: Make a real impact on guest experiences while developing your leadership skills in hospitality.
- Qualifications: Previous housekeeping experience is a plus, but we’ll train you if you're eager to learn!
Hours: 32 hours across 4 days per week
Salary: £14.70 per hour
Atlas Hotels is hiring a Housekeeping Supervisor right now at the Holiday Inn Express London- Hammersmith. Whilst previous experience of working in housekeeping in hotels would be useful, it's not essential. If you join our friendly, enthusiastic and guest-focused teams, we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only £25 per night with 50% off food and drink
- Worldwide substantial employee discount at 6600 IHG Hotels across the globe
- A bonus cash payment every year from 2 years of service as a thank you for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service access to free counselling and wellness support with a 24-hour helpline
- Auto-enrolment pension scheme through The Peoples Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Housekeeping Supervisor do?
- Deliver a great guest experience through providing a high standard of cleaning throughout the hotel.
- Ensure the housekeeping operation/team runs smoothly and effectively.
- Monitor and supervise the work of Housekeeping Assistants as and when required in absence of the Head Housekeeper.
- Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes.
- Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality.
- Be an active and effective team member working together to achieve hotel goals.
- Monitor any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible.
- Ensure Housekeeping Assistants receive full training for their roles and manage any issues through coaching and performance management.
- Maintain cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team.
- Effectively manage complaints using our service recovery principles.
Required Experience: Manager
Key Skills: Computer Hardware, Computer Data Entry, Asset Management, Administration Support, ACCA, Content Management
Employment Type: Full-Time
Experience: years
Vacancy: 1
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests and contributing to employment equality. We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR to discuss any access or information requirements or workplace adjustments that may support you. If you would like to offer feedback on the application process, please use the above email.
Housekeeping Supervisor employer: Atlas Hotels
Atlas Hotels is an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. With generous benefits such as discounted hotel stays, health plans, and a supportive environment for personal growth, employees can thrive both professionally and personally. Join us at Holiday Inn Express London-Hammersmith, where your contributions are valued, and every day brings new opportunities to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the hotel! Before your interview, check out the Holiday Inn Express London-Hammersmith online. Familiarise yourself with their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their guest-focused culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Housekeeping Supervisor role and rehearse your answers. Focus on how you can contribute to the team and improve guest experiences. We want to see your enthusiasm and commitment to quality!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Atlas Hotels. They might share valuable insights that could give you an edge during your interview. Plus, it shows you're proactive and keen to learn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to highlight any relevant experience, even if it’s not from a hotel setting – transferable skills are key!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing genuine enthusiasm and a friendly tone. Don’t be afraid to show us why you’re excited about the Housekeeping Supervisor role at Atlas Hotels.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we’re looking for, even if it’s not directly from a hotel setting. We appreciate creativity and adaptability!
Be Clear and Concise:Keep your application clear and to the point. We want to see your qualifications and experiences without wading through too much fluff. Use bullet points if it helps to make your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Atlas Hotels.
How to prepare for a job interview at Atlas Hotels
✨Know the Role Inside Out
Before your interview, make sure you understand what a Housekeeping Supervisor does. Familiarise yourself with the daily tasks and responsibilities mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this position, think of examples from your past experiences where you've worked effectively with others. Be ready to discuss how you can contribute to a positive team environment and support your colleagues in achieving hotel goals.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing complaints or training new staff. Think through potential scenarios and how you would apply the hotel's service recovery principles to ensure guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the hotel is the right fit for you.
