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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure exceptional guest experiences and hotel operations.
- Company: Join Atlas Hotels, a leader in hospitality with 58 hotels worldwide.
- Benefits: Enjoy discounted stays, health perks, and performance bonuses.
- Why this job: Be part of a culture that values employee engagement and guest satisfaction.
- Qualifications: Previous leadership experience in a customer-focused environment is essential.
- Other info: Complete an online psychometric test to enhance your self-awareness.
The predicted salary is between 30000 - 42000 £ per year.
Atlas Hotels is hiring a Hotel Manager at Holiday Inn Express Peterborough. Do you have previous experience leading a team in a hotel operations environment? Our Hotel Managers are key to the success of our hotels; they create a rewarding workplace for staff and ensure guests have a great experience. Successful Hotel Managers focus on employee engagement and guest satisfaction while being responsible for running a profitable, safe, and well-maintained hotel.
In return, you will receive excellent benefits including:
- Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton, Holiday Inn) at only £25 per night, with 50% off food and drinks for leisure stays
- Worldwide employee discount at 5,000+ IHG Hotels globally
- A free stay worth £100 on your work anniversary, plus a bonus cash payment as a thank you
- Holiday allowance, increasing with service length
- Atlas Friends & Family Discount, up to 45% off for friends and family
- Monthly cash rewards via our recognition platform
- HSF Health Plan, free for employees, offering discounts on dental, optical, and health costs
- Access to HSF Perkbox with deals and discounts from major brands
- Online GP service, free counselling, and wellness support with a 24-hour helpline
- Auto-enrolment pension scheme through The Peoples Pension
- Free parking (subject to hotel facilities)
- Performance-related bonus up to 20%
What does a Hotel Manager do?
Your Team:
- Responsible for team performance, development, and retention, understanding what motivates your team and how to lead, engage, motivate, and recognize them
- Role model Atlas values, communicate purpose, priorities, and targets regularly
- Foster a learning culture, focusing on learning, feedback, growth, and skill development
- Manage recruitment and onboarding, ensuring thorough induction and positive probationary experience
- Reward performance consistently and fairly to maintain a culture of recognition
- Manage performance and address issues tactfully, respecting employees' personal lives and ensuring fair rotas
- Ensure team adherence to Atlas SOPs at all times
Your Guests and Your Hotel:
- Ensure guests have a great experience, would stay again, and recommend the hotel
- Model excellent guest interactions daily, support service recovery, and ensure guest satisfaction
- Interpret guest feedback, identify trends, and develop action plans to improve satisfaction scores
- Ensure the hotel passes all evaluations and audits successfully
Required Experience:
- Leadership experience in a fast-paced, customer-facing environment
- Cost management experience aligned with KPIs
- Experience working with clear frameworks and SOPs
- Leading diverse operational teams
- Coaching team members to reach their potential and managing tough conversations
Required Skills:
- Leadership and motivation skills
- Engagement and motivational practices knowledge
- High emotional intelligence
- Effective communication skills
- Organizational skills
- Excellent customer service skills
- Drive for continuous improvement
Applicants will complete an online psychometric test as part of the process, which provides insights into strengths and areas for development, enhancing self-awareness and workplace relationships.
Hotel Manager employer: Atlas Hotels
Contact Detail:
Atlas Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with the specific values and culture of Atlas Hotels. Understanding their mission and how they engage with both staff and guests will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills in a hotel or customer-facing environment. Be ready to discuss how you've motivated teams, handled guest feedback, and improved service standards.
✨Tip Number 3
Research common challenges faced by hotel managers, particularly in fast-paced environments. Being able to discuss these challenges and how you would address them can set you apart as a candidate who is proactive and solution-oriented.
✨Tip Number 4
Practice your communication skills, especially in scenarios involving team management and guest interactions. Role-playing these situations can help you articulate your thoughts clearly and confidently during the interview process.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in hotel operations. Focus on specific achievements that demonstrate your ability to engage and motivate a team, as well as your commitment to guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your skills align with the role of Hotel Manager. Mention your experience with cost management and adherence to SOPs, as these are crucial for the position.
Showcase Relevant Experience: When detailing your previous roles, emphasise your experience in managing diverse teams and your approach to coaching team members. Use examples that illustrate your high emotional intelligence and effective communication skills.
Prepare for the Psychometric Test: Familiarise yourself with the types of questions you might encounter in the online psychometric test. Reflect on your strengths and areas for development, as this will help you articulate your self-awareness during the application process.
How to prepare for a job interview at Atlas Hotels
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in hotel operations. Highlight specific examples where you successfully led a team, improved performance, or enhanced guest satisfaction.
✨Demonstrate Emotional Intelligence
Since high emotional intelligence is crucial for this role, think of instances where you've effectively managed team dynamics or resolved conflicts. Share how you understand and respond to the emotions of others.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle tough conversations. Prepare scenarios where you had to coach a team member or manage performance issues tactfully.
✨Familiarise Yourself with Atlas Values
Research Atlas Hotels and their core values. Be ready to explain how your personal values align with theirs and how you would model these values in your daily interactions with both staff and guests.
