At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and team engagement.
- Company: Join Atlas Hotels, a leader in hospitality with a focus on employee growth.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional development.
- Other info: Flexible hours and a commitment to work-life balance.
- Why this job: Make a real impact on guest experiences while leading a dynamic team.
- Qualifications: Experience in customer service and team leadership required.
The predicted salary is between 42250 - 42250 £ per year.
Overview
Hours: 40 hours across 5 days per week. Salary: up to £42,250 per annum. Atlas Hotels is hiring a Hotel Manager at the Holiday Inn Express Hemel Hempstead.
What you will do
Your Hotel Manager role is to lead hotel operations to deliver a great guest experience, manage profitability, and ensure a safe and well‑maintained property.
You will focus on employee engagement, guest delight, and running the hotel effectively.
- Your Team
- Responsible for performance, development and retention of the hotel team, understanding what motivates your team and how to lead, engage, motivate and recognise them
- Role model Atlas values, communicate purpose, priorities and hotel targets
- Nurture a learning culture, prioritising learning, feedback, growth and skill development
- Recruitment and onboarding of new team members, including thorough induction and positive probationary experience
- Reward great performance consistently to maintain a culture of recognition
- Manage performance or behavioural issues with tough conversations when necessary
- Support work–life balance with fair rostering (4 weeks worth of rotas)
- Ensure team members follow Atlas Standing Operating Procedures
- Your Guests and Your Hotel
- Ensure every guest has a great experience and would stay again or recommend the hotel
- Model excellent guest interactions and support service recovery to leave guests happy
- Interpret guest feedback, identify trends and create action plans to address dissatisfaction and score drivers
- Ensure the hotel passes evaluations and audits with flying colours
- As a 24‑hour operation, you spend time across shifts to be visible, support your team and shape the guest experience
Experience
- Experience leading a team to success in a fast-paced customer-facing service environment
- Experience managing costs within your control for the property, aligned with objectives and KPIs
- Experience working in environments with clear frameworks and standard operating procedures
- Experience leading an operational team with varied skills
- Experience coaching team members to reach their potential and handling tough conversations when required
Skills
- Proportion of time outside Monday–Friday, 7am–6pm: 20% (average 8 hours per week)
- Leadership skills
- Engaging style with ability to motivate towards a shared goal
- Employee engagement skills and understanding of motivational practices
- Emotional intelligence to unite teams and inspire action
- Strong communication at all levels
- Organised and systematic approach
- Excellent customer service skills
- Drive Continuous Improvement in self and others
Apply now to become the Hotel Manager and join Atlas Hotels.
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StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Hemel Hempstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Atlas Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Atlas Hotels
Don't be shy about reaching out to Atlas Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Manager in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Atlas Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Atlas Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
