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- Tasks: Lead a dynamic team in delivering exceptional customer service and creating memorable guest experiences.
- Company: Join Atlas Hotels at Holiday Inn Glasgow - City Centre Theatreland, where teamwork thrives.
- Benefits: Enjoy discounted hotel stays, health perks, and monthly cash rewards.
- Other info: Flexible scheduling and a supportive culture make this a great place to work.
- Why this job: Be a key player in a fun environment with opportunities for personal and professional growth.
- Qualifications: Previous leadership experience in customer service is a plus, but we’ll train you!
The predicted salary is between 29000 - 30000 £ per year.
Hours: 40 hours across 5 days per week
Salary: £13.95 per hour
Atlas Hotels is hiring a Team Leader right now at the Holiday Inn Glasgow - City Centre Theatreland. Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know! Our hotels offer enjoyable job roles with a huge amount of variety day to day.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Team Leader do?
- Providing a warm ‘Atlas welcome’ to guests and new employees will be at the heart of what you do
- You’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously
- You’ll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressure
- You will support the Hotel Operations Manager in achieving Atlas’ purpose of creating a rewarding place to work and a great experience for our guests, so continuous improvement across the hotel will be important
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality. We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you. If you would like to offer feedback on the application process please use the above email.
Team Leader in Glasgow employer: Atlas Hotels
Contact Detail:
Atlas Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Atlas Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples from your past experiences where you led a team or handled a tough situation. This will help you shine during the interview and demonstrate your skills effectively.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in Glasgow
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've motivated and guided others, even if it wasn't in a hotel setting!
Be Personable: Remember, we’re all about that warm ‘Atlas welcome’. Use your application to showcase your personality and how you connect with people. A friendly tone can go a long way in making your application stand out!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for the Team Leader role at Atlas Hotels. Mention how your skills align with our values and the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Atlas Hotels
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led a team in a customer service environment, even if it's not in hotels. This will show that you understand the importance of guiding and nurturing your team.
✨Emphasise Guest Experience
Since the role is all about providing a warm welcome to guests, prepare to discuss how you prioritise guest satisfaction. Think of instances where you went above and beyond for customers and be ready to explain how you would instil this mindset in your team.
✨Show Your Coaching Skills
As a Team Leader, coaching and developing your team is crucial. Prepare to talk about your approach to mentoring others. Share examples of how you've helped team members grow and improve, which will demonstrate your commitment to continuous improvement.
✨Be Cool Under Pressure
Working in hospitality can be hectic, so be prepared to discuss how you handle stressful situations. Think of a time when you remained calm during a busy period and how you managed your team effectively. This will highlight your ability to lead under pressure, a key trait for the role.