At a Glance
- Tasks: Lead and motivate the Housekeeping team to ensure a fantastic guest experience.
- Company: Join Atlas Hotels at Holiday Inn Express Edinburgh - Leith Waterfront.
- Benefits: Enjoy discounted hotel stays, food, health plans, and cash rewards.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in housekeeping and people management is essential.
The predicted salary is between 30000 - 32000 € per year.
Hours: 40 hours across 5 days per week
Salary: £15.25 per hour
Atlas Hotels is hiring a Assistant Head Housekeeper right now at the Holiday Inn Express Edinburgh - Leith Waterfront.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Assistant Head Housekeeper do?
Employee
- Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests
- Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
- Understand and role model the Atlas Values and associated behaviours
- Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
- Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
- Undertake effective job check ins with Housekeeping Assistants and Supervisors
- Support the Head Housekeeper in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
- Understand HR procedures and raise conduct and other such concerns to the Hotel Manager
Guest Experience
- Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
- Deliver a great guest experience through providing a high standard of cleaning throughout the hotel.
- Monitor and supervise the work of the housekeeping team as and when required, in absence of the Head Housekeeper
- Assist in overseeing housekeeping operations including room cleaning, room checks, public areas and storage management
- Take responsibility for the effective rostering of housekeeping staff
- Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
- Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
- Be an active and effective team member, working together to achieve hotel goals
- Monitoring any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible, escalating on behalf of the team as necessary
- Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
- Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
- Effectively manage complaints using our ‘service recovery’ principles
- Understand and have a good knowledge of the products and services available at the hotel
- Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
- Demonstrate good local knowledge and proactively provide this to guests when required
- Maintain compliance standards
- Positively represent the Atlas brand
- Take accountability for own development, career progression and growth in role
- Understand budget targets and work within these to manage staffing costs
What experience do I need?
- Previous experience of working in Housekeeping roles, ideally in a supervisory position
- Previous people management experience
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
Assistant Head Housekeeper in Edinburgh employer: Atlas Hotels
Atlas Hotels is an exceptional employer, offering a vibrant work culture at the Holiday Inn Express Edinburgh - Leith Waterfront, where teamwork and guest satisfaction are at the heart of our operations. With generous benefits such as substantial discounts on hotel stays, a comprehensive health plan, and opportunities for career growth, we prioritise employee well-being and development, ensuring that every team member feels valued and supported in their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in Edinburgh
✨Tip Number 1
Get to know the hotel! Before your interview, check out the Holiday Inn Express Edinburgh - Leith Waterfront online. Familiarise yourself with their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housekeeping and management. Prepare your answers, focusing on your previous experience and how it aligns with the role. We want to hear about your successes and how you've motivated teams in the past!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression, and it shows that you take the opportunity seriously. Remember, you're aiming to lead a team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Assistant Head Housekeeper role!
We think you need these skills to ace Assistant Head Housekeeper in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us know why you love working in hospitality! Share your experiences and what excites you about being part of a team that creates great guest experiences.
Highlight Your Leadership Skills:As an Assistant Head Housekeeper, you'll be leading a team. Make sure to mention any previous supervisory roles or experiences where you've motivated and guided others. We want to see how you can inspire your team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity and want to quickly understand your qualifications and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Atlas Hotels
✨Know Your Housekeeping Basics
Brush up on your housekeeping knowledge, especially the standards and practices that Atlas Hotels values. Be ready to discuss how you would ensure cleanliness and guest satisfaction, as these are key aspects of the Assistant Head Housekeeper role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to motivate and guide others, as well as how you handle underperformance. This will demonstrate that you're ready to take on the supervisory responsibilities of the position.
✨Understand the Company Culture
Familiarise yourself with Atlas Hotels' values: Be Guest Focused, Work Together, Show Commitment, and Strive for Quality. Think of specific instances where you've embodied these values in your work, as this will show that you're a good fit for their culture.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training processes or how they measure guest satisfaction. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
