At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service at our hotel.
- Company: Join Atlas Hotels, a friendly and guest-focused hospitality leader.
- Benefits: Enjoy discounted hotel stays, cash bonuses, and health perks.
- Other info: Flexible working hours with a supportive culture and growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Previous team leadership experience in customer service is a plus.
The predicted salary is between 1100 - 1400 £ per month.
Hours: 40 hours across 5 days per week
Salary: £13.30 per hour
Atlas Hotels is hiring a Team Leader right now at the Holiday Inn Express Birmingham Airport NEC.
Have you got previous experience of leading a team in a customer service environment? Great! It doesn't need to be in hotels - if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know. Our hotels offer enjoyable job roles with a huge amount of variety day to day.
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Team Leader do?
- Providing a warm 'Atlas welcome' to guests and new employees will be at the heart of what you do
- You'll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously
- You'll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressure
- You will support the Hotel Operations Manager in achieving Atlas' purpose of creating a rewarding place to work and a great experience for our guests, so continuous improvement across the hotel will be important
So why not? Click 'apply' now to become our Team Leader and enter into a World of Opportunity.
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
Location: Birmingham, West Midlands
Department: Holiday Inn Express Birmingham Airport NEC
Employment Type: Permanent
Minimum Experience: Mid-level
Team Leader in Birmingham employer: Atlas Hotels
Atlas Hotels is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their growth. With competitive benefits such as discounted hotel stays, health plans, and a strong focus on employee recognition, working at the Holiday Inn Express Birmingham Airport NEC provides a rewarding experience in the hospitality industry. Join us to lead a dedicated team and enjoy a fulfilling career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Atlas Hotels. A friendly chat can lead to insider info about the Team Leader role and might even get you a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight why you’re excited about leading a team at Atlas Hotels. Your passion can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows that you’re genuinely interested in the position and the company.
We think you need these skills to ace Team Leader in Birmingham
Some tips for your application 🫡
Show Off Your Leadership Skills:When you're writing your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've motivated and guided others, even if it wasn't in a hotel setting. Share specific examples that showcase your ability to create a positive environment!
Be Yourself:We love authenticity! Let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role. Remember, we’re looking for someone who fits into our friendly and guest-focused culture.
Tailor Your Application:Make sure to tailor your application to the Team Leader position. Refer to the job description and align your skills and experiences with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for both you and us. We can’t wait to hear from you!
How to prepare for a job interview at Atlas Hotels
✨Know Your Team Leadership Skills
Before the interview, think about your previous experiences leading a team in customer service. Be ready to share specific examples of how you motivated your team and handled challenges. This will show that you understand the role and can bring valuable skills to the table.
✨Emphasise Your Guest-Focused Approach
Atlas Hotels values a warm welcome for guests, so be prepared to discuss how you prioritise customer satisfaction. Share stories that highlight your ability to create positive experiences for guests, as this aligns perfectly with their mission.
✨Show Your Coaching and Development Mindset
As a Team Leader, you'll need to nurture your team. Think about how you've supported team members in the past. Discuss any coaching or mentoring experiences you have, and how you helped others grow in their roles.
✨Be Ready for Situational Questions
Expect questions that assess how you handle pressure and make decisions. Prepare for scenarios where you might need to resolve conflicts or improve team performance. Practising these responses will help you stay cool under pressure during the interview.
