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- Tasks: Lead a dynamic hotel team and ensure guests have an unforgettable experience.
- Company: Join Atlas Hotels, a leader in hospitality with 58 locations across the UK.
- Benefits: Enjoy discounted hotel stays, health perks, and performance bonuses.
- Why this job: Be part of a culture that values employee engagement and guest satisfaction.
- Qualifications: Previous leadership experience in a fast-paced service environment is essential.
- Other info: Complete a psychometric test to showcase your skills during the hiring process.
The predicted salary is between 30000 - 41000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Hours: 40 hours across 5 days per week
Salary: up to £37K per annum
Position: Hotel Manager
Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express Gloucester – South.
Have you got previous experience of leading a team in a Hotel Operations environment? Great! Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.
In return you will receive great benefits including:
- Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink when staying for leisure
- Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
- A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto enrolment pension scheme through The Peoples Pension
- Free parking (Subject to hotels with car parking facilities)
- Performance related bonus of up to 20%
Your Responsibilities:
Your Team:
- Responsible for performance, development and retention of the hotel team, understanding what makes your team tick and how to best lead, engage with, motivate and recognise them.
- Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets.
- Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders.
- Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough ‘Atlas Hero’ Induction and positive probationary experience.
- Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated.
- Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards.
- Respect employees’ home lives and cultivate a work-life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering.
- Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times.
Your Guests and Your Hotel:
- Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others.
- Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy.
- An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/low score drivers and engaging with stakeholders outside of your hotel (Regional Manager and Central Support).
- Responsible for ensuring the hotel passes all evaluations and audits with flying colours.
What Experience do I need?
- Experience leading a team to success in a fast-paced customer-facing service environment.
- Experience managing costs within your control for your property, in line with personal objectives and KPIs.
- Experience of working in an environment with clear frameworks and standard operating procedures.
- Leading an operational team with various skills and specialisms.
- Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required.
What Skills do I need?
- Leadership skills.
- Engaging style, able to motivate others towards a shared goal.
- Employee engagement skills; understanding of motivational and engagement practices.
- Good level of emotional intelligence; understands own and others’ emotions, ability to unite teams behind a goal and inspire action.
- Communicative, able to communicate effectively at all levels.
- Organised and systematic.
- Excellent customer service skills.
- Drive Continuous Improvement in self and others.
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.
So why not? Click ‘apply’ now to become our Hotel Operations Manager and enter into a World of Opportunity!
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Hotel Manager employer: Atlas Hotels Ltd
Contact Detail:
Atlas Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Make sure to highlight your leadership experience in a hotel operations environment. Share specific examples of how you've successfully led a team, focusing on employee engagement and guest satisfaction.
✨Tip Number 2
Familiarize yourself with the Atlas values and be prepared to discuss how you embody these in your management style. This will show that you align with their culture and can contribute positively to their team.
✨Tip Number 3
Prepare for the psychometric test by practicing similar assessments online. Understanding your strengths and weaknesses will help you present yourself confidently during the interview process.
✨Tip Number 4
Research common guest feedback trends in the hotel industry and think about how you would address them. Being able to discuss actionable plans for improving guest experiences will set you apart from other candidates.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel management and team leadership. Use specific examples that demonstrate your ability to engage employees and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your leadership style aligns with Atlas Hotels' values and how you can contribute to their success.
Showcase Relevant Experience: In your application, emphasize your previous roles in fast-paced customer-facing environments. Highlight any achievements related to team performance, guest satisfaction, and cost management.
Prepare for the Psychometric Test: Familiarize yourself with the types of questions that may be asked in the psychometric test. This is your chance to showcase your skills and emotional intelligence, so practice beforehand to feel confident.
How to prepare for a job interview at Atlas Hotels Ltd
✨Showcase Your Leadership Skills
As a Hotel Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on employee engagement and development.
✨Demonstrate Customer Service Excellence
Highlight your experience in providing exceptional customer service. Discuss situations where you turned a negative guest experience into a positive one, showcasing your problem-solving skills and commitment to guest satisfaction.
✨Understand the Importance of Team Dynamics
Be ready to talk about how you foster a positive work environment and promote a culture of recognition. Share strategies you've used to engage and retain talent within your team, as this aligns with the company's values.
✨Prepare for the Psychometric Test
Since applicants will take a psychometric test, familiarize yourself with common types of assessments. Reflect on your strengths and areas for improvement, as this will help you articulate your self-awareness during the interview.
