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- Tasks: Lead a dynamic hotel team and ensure guests have an unforgettable experience.
- Company: Join Atlas Hotels, a leader in hospitality with a focus on employee engagement.
- Benefits: Enjoy discounted hotel stays, health perks, and performance bonuses.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in team leadership and customer service is essential.
- Other info: Flexible rotas and opportunities for career growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Hours: 40 hours across 5 days per week
Salary: up to £48,050 per annum
Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express Cambridge
Have you got previous experience of leading a team in a Hotel Operations environment? Great! – Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.
In return you will receive great benefits including:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years\’ of service as a \’thank you\’ for staying with Atlas Hotels
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People\’s Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
- Performance-related bonus of up to 20%
So what does a Hotel Manager do?
Your Team:
- Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
- Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
- Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
- Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough \’Atlas Hero\’ Induction and positive probationary experience
- Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
- Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
- Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
- Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times
Your Guests and Your Hotel:
- Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
- Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
- An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
- Responsible for ensuring the hotel passes all evaluations an audits with flying colours
What Experience do I need?
- Experience leading a team to success in a fast paced customer facing service environment
- Experience managing costs within your control for your property, in line with personal objectives and KPI\’s
- Experience of working in an environment with clear frameworks and standard operating procedures
- Leading an operational team with various skills and specialisms
- Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required
What Skills do I need?
- Leadership skills
- Engaging style, able to motivate others towards a shared goal
- Employee engagement skills; understanding of motivational and engagement practises
- Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
- Communicative, able to communicate effectively at all levels
- Organised and systematic
- Excellent customer service skills
- Drive Continuous Improvement in self and others
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self‑awareness and helping you understand how to relate better to others in the workplace.
So why not? Click \’apply\’ now to become our Hotel Manager and enter into a World of Opportunity!
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Hotel Manager employer: Atlas Hotels Ltd
Contact Detail:
Atlas Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Hotel Manager position!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to hotel management. Think about how you would handle guest complaints or motivate your team, and be ready to share your experiences.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing teams and driving employee engagement. Use examples that demonstrate your ability to create a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Atlas Hotels.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and engaged your team in previous roles, so share specific examples that showcase your leadership style.
Focus on Guest Experience: Since the role is all about ensuring guests have a great experience, include any relevant experiences where you’ve improved customer satisfaction. Tell us about how you handled guest feedback and what actions you took to enhance their stay.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This will help us quickly see why you’re a great fit for the Hotel Manager position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Atlas Hotels Ltd
✨Know Your Hotel Operations
Make sure you brush up on your knowledge of hotel operations and management. Understand the key responsibilities of a Hotel Manager, such as team leadership, guest satisfaction, and financial management. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved employee engagement. Be ready to discuss how you motivate others and handle tough conversations. This is crucial for demonstrating that you can create a positive work environment.
✨Understand Guest Experience
Familiarise yourself with the importance of guest feedback and service recovery. Think of specific instances where you've turned a negative experience into a positive one. This will highlight your commitment to ensuring every guest leaves happy, which is vital for this role.
✨Be Ready for Psychometric Tests
Since you'll be taking a psychometric test as part of the hiring process, practice similar assessments beforehand. This will help you feel more comfortable and confident when it comes time to showcase your skills and abilities.