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- Tasks: Lead the HOST service desk and support hotel operations with expert guidance.
- Company: Join award-winning Atlas Hotels, recognised for its inclusive workplace culture.
- Benefits: Competitive salary of £55,000, plus opportunities for growth and development.
- Why this job: Make a real impact by enhancing guest experiences and supporting hotel teams.
- Qualifications: Strong communication skills and a proactive problem-solving attitude required.
- Other info: Be part of a dynamic team committed to continuous improvement and collaboration.
The predicted salary is between 55000 - 77000 £ per year.
Hours: 37.5 hours across 5 days per week
Salary: £55,000.00 per annum
Want to come and work somewhere award winning? Atlas Hotels was listed in the Sunday Times Best Companies to work for in 2024- and we are looking for more great people to join our team
We\’re on the hunt for a
proactive, solutions-driven HOST Service Manager – the first point of contact our hotels turn to when they need expert support. You\’ll lead the HOST service desk, making sure every request gets a fast, professional, and accurate response. By working closely with specialist teams and sharing clear, practical guidance, you\’ll keep hotel operations running seamlessly and hotel teams focused on delivering incredible guest experiences.
Employee Benefits Include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People\’s Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
What You\’ll Do:
- Be the first point of contact for hotel queries and support requests.
- Manage the HOST service desk – ensuring every ticket gets a fast, accurate, and professional response.
- Work with departments across the business to resolve issues quickly.
- Track, report, and use data to improve service performance.
- Spot patterns, fix root causes, and help build smarter processes.
- Champion the Atlas values in every interaction – helpful, collaborative, and guest focused.
- Share knowledge, insights, and best practice to keep hotel teams informed and engaged.
- Support projects, training, and continuous improvement initiatives.
What You\’ll Bring:
- A clear, confident communicator who thrives on helping others.
- Organised, analytical, and calm under pressure.
- A natural problem-solver who takes ownership and delivers results.
- Able to influence and build strong relationships across teams.
- Curious, proactive, and always looking for a better way.
- Eligible to work in the UK.
Living the Atlas Values:
- Guest Focused – Everything you do supports great guest experiences.
- Work Together – You collaborate across teams to find smart, fast solutions.
- Own It – You take responsibility, stay proactive, and follow through.
- Data Driven – You use insights to improve efficiency, quality, and service.
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
#IND123
HOST Service Manager employer: Atlas Hotels Ltd
Contact Detail:
Atlas Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOST Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atlas Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and guest experience. We all know that being calm under pressure is key for a HOST Service Manager, so show them you’ve got it!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data in past roles to improve service performance. This will resonate well with the role's focus on being data-driven.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Atlas team.
We think you need these skills to ace HOST Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HOST Service Manager role. Highlight your experience in managing service desks and your knack for problem-solving, as these are key to impressing us at Atlas Hotels.
Showcase Your Communication Skills: As a clear communicator, it’s important to demonstrate this in your written application. Use concise language and provide examples of how you've effectively supported teams or resolved issues in the past.
Emphasise Your Data-Driven Approach: We love candidates who can use data to drive improvements. Mention any experience you have with tracking performance metrics or using insights to enhance service delivery in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Atlas Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Atlas Hotels. Understand their values, recent achievements, and what makes them a great place to work. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a HOST Service Manager, you'll need to demonstrate your ability to tackle issues head-on. Prepare examples from your past experiences where you've successfully resolved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication and Collaboration
Since this role involves working closely with various teams, highlight your communication skills. Be ready to discuss how you've built relationships in previous roles and how you ensure everyone is on the same page when tackling challenges.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries that reflect your understanding of the role and the company. For instance, ask about the tools they use for tracking service performance or how they foster collaboration among teams.