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- Tasks: Lead and organise the Housekeeping team to ensure a great guest experience.
- Company: Join Atlas Hotels at Holiday Inn Express Glasgow Airport, a vibrant hospitality environment.
- Benefits: Enjoy discounted hotel stays, cash rewards, health plans, and more!
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous housekeeping experience and people management skills are essential.
- Other info: Flexible rota allows you to balance work and life outside of hospitality.
Hours: 40 hours across 5 days per week
Salary: £14.50 per hour
Atlas Hotels is hiring a Assistant Head Housekeeper right now at the Holiday Inn Express Glasgow Airport
Benefits include:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years\’ of service as a \’thank you\’ for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People\’s Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
So what does a Assistant Head Housekeeper do?
Employee
- Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests
- Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
- Understand and role model the Atlas Values and associated behaviours
- Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
- Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
- Undertake effective job check ins with Housekeeping Assistants and Supervisors
- Support the Head Housekeeper in ensuring that all new employees receive a warm \’Atlas welcome\’ and thorough induction
- Understand HR procedures and raise conduct and other such concerns to the HOM/ Hotel Manager
Guest Experience
- Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
- Deliver a great guest experience through providing a high standard of cleaning throughout the hotel.
- Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively
- Monitor and supervise the work of the housekeeping team as and when required, in absence of the Head Housekeeper
- Assist in overseeing housekeeping operations including room cleaning, room checks, public areas and storage management
- Take responsibility for the effective rostering of housekeeping staff
Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes - Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
- Be an active and effective team member, working together to achieve hotel goals
- Monitoring any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible, escalating on behalf of the team as necessary
- Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
- Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
- Effectively manage complaints using our \’service recovery\’ principles
- Understand and have a good knowledge of the products and services available at the hotel
- Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
- Demonstrate good local knowledge and proactively provide this to guests when required
- Maintain compliance standards
- Positively represent the Atlas brand
- Take accountability for own development, career progression and growth in role
- Understand budget targets and work within these to manage staffing costs
What experience do I need?
- Previous experience of working in Housekeeping roles, ideally in a supervisory position
- Previous people management experience
So why not? Click \’apply\’ now to become our Head Housekeeper and enter into a World of Opportunity
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
IND123
Assistant Head Housekeeper employer: Atlas Hotels Group Ltd
Contact Detail:
Atlas Hotels Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Get to know the hotel! Before your interview, check out the Holiday Inn Express Glasgow Airport online. Familiarise yourself with their values and what they stand for. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Think about how your previous experience in housekeeping can relate to the Assistant Head Housekeeper role. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Head Housekeeper role. Highlight your previous housekeeping experience and any supervisory roles you've held. We want to see how you can bring your unique skills to our team!
Showcase Your People Skills: Since this role involves leading a team, it's essential to demonstrate your people management abilities. Share examples of how you've motivated or coached others in past positions. We love seeing candidates who can inspire their teams!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand why you're the right fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining the Atlas Hotels family!
How to prepare for a job interview at Atlas Hotels Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Head Housekeeper inside out. Familiarise yourself with the key responsibilities like supervising the team and ensuring a great guest experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've successfully led or motivated others in previous jobs. Think about specific situations where you resolved conflicts or improved team performance. This will demonstrate your capability to nurture a learning culture and manage underperformance.
✨Emphasise Guest Experience
Atlas Hotels values guest satisfaction highly, so prepare to discuss how you would ensure a high standard of cleaning and service. Share any past experiences where you went above and beyond to enhance a guest's stay. This shows that you align with their values of being guest-focused and striving for quality.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the housekeeping department. This not only shows your enthusiasm but also helps you gauge if the company culture fits what you're looking for.