At a Glance
- Tasks: Ensure smooth service delivery and support field-based cleaning operations.
- Company: Join a dynamic team at Atlas, committed to equal opportunities.
- Benefits: Enjoy a competitive salary, paid holidays, and financial wellbeing resources.
- Other info: Flexible shift patterns with excellent career growth opportunities.
- Why this job: Be part of a supportive team and make a real difference in client satisfaction.
- Qualifications: Strong communication skills and a team-player attitude are essential.
The predicted salary is between 29658 - 29658 £ per year.
Job Responsibilities
- Ensure the smooth delivery of contracted services and support field‑based cleaning.
- Allocate and schedule operatives using Time and Attendance systems (training provided).
- Conduct quality audits, track performance, and manage outcomes.
- Answer employee and client queries and resolve issues, including handling negative feedback.
- Support client reporting requirements and reactive calls.
- Coordinate reactive mobile cleaning technicians and manage overall client and staff issues.
- Perform general administrative duties to meet business needs and support other departments.
Working Hours
The role is part of a 24/7, 365‑day Support Service Desk. Shifts follow a 4/4 pattern: two day shifts, two night shifts, and four days off (night shifts commence after induction on day shifts).
About You
- Friendly, calm, and professional in dealing with colleagues and customers.
- Excellent written and verbal communication skills.
- Attention to detail and strong computer literacy.
- Ability to work under pressure and meet tight deadlines.
- Team‑player mindset that shares ideas, offers encouragement, and works collaboratively toward common goals.
- Willingness to learn on the job.
Salary & Benefits
- Salary: £29,658 per annum.
- Shift pattern: 2 day shifts / 2 night shifts on, 4 days off.
- Free on‑site parking.
- 22.4 paid days holiday per year.
- Access to the Stream financial wellbeing platform for real‑time earned wages, financial health resources, and retail discounts.
- Cycle‑to‑work scheme.
- Workplace pension scheme.
- Staff recognition scheme (Stars of Atlas).
- Staff engagement portal.
Equal Opportunities
Atlas commits to be an Equal Opportunities Employer and aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by conditions that cannot be justified on the basis of a protected characteristic. Atlas strives to make its workforce broadly reflect the community in which it operates.
Support Desk Administrator employer: Atlas FM
Atlas is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture where teamwork and collaboration thrive. With a competitive salary, generous holiday allowance, and unique benefits like the Stream financial wellbeing platform and cycle-to-work scheme, employees can enjoy a fulfilling work-life balance while contributing to meaningful service delivery in a dynamic 24/7 environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Desk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atlas FM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atlas FM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Desk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atlas FM:Your cover letter is your chance to shine! Tell us why you want to work at Atlas FM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atlas FM!
How to prepare for a job interview at Atlas FM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
