Support Desk Administrator in Newport

About The Role

You will play a key part in the Atlas Support Team, responsible for ensuring the smooth delivery of our contracted services and supporting our field‑based cleaning. Allocation/scheduling operatives using Time and Attendance systems (training will be provided). Quality Audits, Tracking and management. Answering employee and client queries, helping to resolve issues. Support with clients who provide negative feedback. Supporting client reporting requirements. Reactive calls and periodic management. Management and coordination of reactive mobile cleaning technicians. Overall client and staff issue/general enquiry management. General administration duties to meet the needs of the business. Supporting other departments in day‑to‑day operations. We will give you the training you need to succeed.

Responsibilities

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are now one of the fastest‑growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work. Their purpose: To create happiness in ourselves and others. They are optimistic, they embrace change, they keep meetings short, plan just enough to succeed and they get on with it.

Qualifications

• Share ideas and learning with other team members.
• Offer encouragement and assistance to colleagues.
• Communicate openly and effectively.
• Committed and reliable.
• Work with the team towards our common goal of always striving for excellence.

Benefits

Salary: £29,658 per annum. Rolling Shift Pattern: 2 days/2 nights followed by 4 days off. Free on‑site parking. 22.4 paid days holiday per year.

What makes this job amazing? Full learning and support from Atlas. Learning and development lead by you: support in areas you like or want to learn more about. The ability to progress your career within Atlas. The opportunity to work amongst people who value and support each other, achieving remarkable results. Stream – our financial wellbeing and benefits platform which provides you with real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets. Cycle to work scheme.

• Workplace pension scheme.
• Staff recognition scheme (Stars of Atlas).
• Staff engagement portal.
• The ability to progress your career within Atlas.
• Learning and development led by you: support in areas you like or want to learn more about.
• Subject to qualifying parameters.

Equal Opportunity

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.