Soft Services Manager in Doncaster

We are seeking a Soft Services Manager to oversee the daily delivery of facilities management services within a busy retail environment. You will be responsible for leading onsite cleaning, security, and maintenance teams, ensuring a safe, compliant, and high-quality service for clients, retailers, contractors, and visitors.

This is a hands-on leadership role that requires a proactive and adaptable approach, maintaining high operational standards while driving continuous improvement across all service areas. The successful candidate will also undertake Duty Manager responsibilities on a rotating basis, including evenings and weekends.

Key responsibilities include:

• Leading, developing, and supporting cleaning, security, and maintenance teams.
• Managing day-to-day operations to ensure effective service delivery and site coverage.
• Maintaining excellent cleaning and security standards in line with contractual and regulatory requirements.
• Ensuring compliance with Health & Safety legislation, risk assessments, COSHH, and site procedures.
• Building and maintaining strong relationships with clients, retailers, contractors, and stakeholders.
• Supporting recruitment, training, performance management, and employee wellbeing.
• Managing rotas, staffing levels, absence, and holiday planning.
• Driving innovation, continuous improvement, and operational efficiency.
• Supporting security operations, including CCTV investigations, emergency planning, and compliance with SIA standards.
• Maintaining accurate records, reporting, and operational documentation.

What makes this job amazing?

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Stream – real-time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including our Stars of Atlas awards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast-growing business with significant career advancement potential.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values.

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.