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- Tasks: Lead facilities management services and ensure high standards across the University of London estate.
- Company: Join Atlas Workplace Services, a top-10 industry leader with a people-first approach.
- Benefits: Competitive salary up to £65,000, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while leading a motivated team.
- Qualifications: GCSE in English and Maths; experience in people management and financial control.
- Other info: Be part of an Employee Ownership Trust and contribute to a collaborative workplace.
The predicted salary is between 65000 - 65000 £ per year.
This role is based at the University of London, London (On-site) with a salary of up to £65,000 per annum and is a full-time position.
The Contract Manager will be responsible for the P&L, operational management, and delivery of a range of leading facilities management services across the UoL estate. This role ensures the portfolio is safe, fit for purpose, and fully operational in line with client expectations and the high standards of Atlas Workplace Services. You will oversee customer interfaces and maintain a high-profile, positive image of Atlas at all times.
Key Responsibilities- Contract & Customer Management
- Lead the delivery of FM services across the UoL estate, ensuring KPIs, SLAs and statutory compliance are met.
- Build strong stakeholder relationships and act as the main point of contact for clients, customers and suppliers.
- Ensure high-quality delivery of M&E and building fabric services, addressing issues promptly and professionally.
- Drive a customer-focused culture and continually seek opportunities to improve service and grow the contract.
- People Leadership
- Lead, develop and motivate a multi-disciplinary FM team.
- Manage performance, conduct appraisals, address capability issues and support staff development.
- Foster collaboration across operational, compliance and support teams.
- Financial & Resource Management
- Hold full P&L responsibility, ensuring budgets and financial targets are achieved.
- Produce accurate financial reporting, project costing and service-delivery documentation.
- Ensure value for money and identify efficiencies and environmental improvements.
- Health, Safety & Compliance
- Maintain a safe, compliant environment across all sites.
- Ensure statutory records, PPM schedules and company governance requirements are fully adhered to.
- Lead incident and accident investigations and elevate H&S concerns when necessary.
- Supplier & Contract Oversight
- Manage supplier performance to ensure safety, service quality, business continuity and value for money.
- Provide clear and accurate feedback into the wider supplier management process.
- Business Support
- Contribute to bids for new business and support client site visits.
- Work closely with internal teams (Service Desk, H&S, HR, Sales) to share best practice and enhance delivery.
Minimum Qualifications, Certifications and Training required:
- GCSE in English and Maths or Equivalent.
- Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable).
- HNC status/NVQ (level 5) or equivalent with membership of BIFM/CIBSE/IET or relevant equivalent.
Knowledge, Skills and Experience for this role:
- A proven track record of company policy and procedure management and reviewing, implementing effective change.
- Transformation project management experience, including mobilisation.
- People management.
- Financial control co-ordination, including P&L responsibility and financial targets.
- Internal report and performance data production and presentation.
- Corporate Customer direct management, including producing customer reports and hosting performance review meetings.
- People management experience of large teams of 20+.
- Proven track record of auditing service delivery.
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider - we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
Atlas Workplace Services is proud to be an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring a fair, inclusive recruitment process for everyone.
Contract Manager in London employer: Atlas Facilities Management Limited
Contact Detail:
Atlas Facilities Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Atlas Workplace Services stands for and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Contract Manager role. Highlight your people management skills and financial control experience, as these are key to impressing potential employers.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Atlas Workplace Services. Let's get you that dream job!
We think you need these skills to ace Contract Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in facilities management, P&L responsibility, and people leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Atlas Workplace Services. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and SLAs. We love numbers, so if you can quantify your successes, do it! It helps us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to join our team!
How to prepare for a job interview at Atlas Facilities Management Limited
✨Know Your Numbers
As a Contract Manager, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've achieved financial targets in previous roles. Bring examples of budgets you've managed or efficiencies you've identified.
✨Showcase Your People Skills
This role involves leading a multi-disciplinary team, so be prepared to talk about your experience in people management. Share specific instances where you've motivated a team, handled performance issues, or fostered collaboration across departments.
✨Understand the Client's Needs
Research Atlas Workplace Services and their approach to facilities management. Be ready to discuss how you would build strong stakeholder relationships and ensure high-quality service delivery that meets client expectations. Tailor your answers to reflect their customer-focused culture.
✨Health and Safety First
With a focus on maintaining a safe environment, it's crucial to highlight your knowledge of health and safety regulations. Prepare to discuss any relevant qualifications, like NEBOSH or IOSH, and share examples of how you've ensured compliance and addressed H&S concerns in past roles.