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- Tasks: Plan and manage schedules for field service engineers to ensure timely service delivery.
- Company: Join a forward-thinking company that values trust, accountability, and innovation.
- Benefits: Enjoy a hybrid work model, competitive pay, and comprehensive health benefits.
- Why this job: Be part of a dynamic team that drives innovation and customer satisfaction.
- Qualifications: Experience in business administration and strong communication skills are essential.
- Other info: Great opportunities for career growth and lifelong learning await you.
The predicted salary is between 30000 - 42000 £ per year.
Your role as a Service Planner involves taking responsibility for planning the day-to-day work schedules of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.
You will:
- Effectively manage the use of the SAP planning systems.
- Set the Engineers' work schedules to maximise efficiency and minimise non-utilised hours.
- Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
- Liaise with customers by phone or e-mail to arrange and confirm the service visits, ensuring they are fully aware of the work and the date the work is to be carried out.
- Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
- Maintain all orders within SAP to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
- Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales Managers, and internal departments to expedite customer requests.
- Regularly liaise with the Planning Team Leader, Service Manager, and Field Service Engineer Team Leader to highlight and resolve any operational/planning problems effectively and efficiently.
- Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
To succeed, you will need:
- Experience of working in business administration.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience desirable.
- Good knowledge of Microsoft Office applications.
- Fluency in English.
- Adaptability – ability to modify style to achieve results and maintain effectiveness.
- Creative Thinking – ability to identify alternatives to current thinking and develop innovative solutions to problems.
- Planning & Organising - ability to establish and implement a systematic course of action to achieve objectives effectively and efficiently.
In return, we offer:
- A culture of trust and accountability.
- Lifelong learning and career growth.
- Innovation powered by people.
- Comprehensive compensation and benefits.
- Health and well-being.
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Warrington Office, UK. You must live within a commutable distance from Warrington and be a UK resident with a valid UK work permit if required.
Service Planner in Warrington employer: Atlas Copco
Contact Detail:
Atlas Copco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Planner role. Highlight your planning skills and SAP knowledge in a way that shows you understand the company's needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Service Planner in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Planner role. Highlight your experience in business administration and any relevant skills, especially in planning and organisation. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your communication skills and any experience with SAP or Microsoft Office. Let us know how you can contribute to our culture of trust and accountability.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your creative thinking and adaptability. Share examples of how you've tackled challenges in the past. We love innovative solutions, so let us see your thought process!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Atlas Copco
✨Know Your SAP Basics
Since the role involves managing the SAP planning systems, make sure you brush up on your SAP knowledge. Familiarise yourself with how it works and be ready to discuss any relevant experience you have using it. This will show that you're prepared and understand the tools you'll be working with.
✨Show Off Your Communication Skills
As a Service Planner, you'll need to liaise with various teams and customers. Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where effective communication made a difference in your work. This will highlight your interpersonal skills.
✨Demonstrate Your Planning Prowess
Prepare to discuss how you manage and prioritise workloads. Bring examples of how you've successfully planned schedules or projects in the past. This will help illustrate your strong organisational skills and ability to maximise efficiency, which is crucial for this role.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your creative thinking and adaptability. Think of scenarios where you had to come up with innovative solutions to problems. Sharing these experiences will showcase your ability to think on your feet and adapt to changing situations, which is key for a Service Planner.