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- Tasks: Plan and coordinate service activities to meet customer needs efficiently.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team culture.
- Other info: Great career progression opportunities and a positive, inclusive work culture.
- Why this job: Make a real difference by ensuring top-notch service delivery and customer satisfaction.
- Qualifications: Strong organisational skills and experience in a service-focused environment.
The predicted salary is between 30000 - 40000 £ per year.
Your role as a Service Planner involves the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.
Your Responsibilities Will Include:
- Planning and scheduling service and breakdown visits to ensure timely and efficient delivery.
- Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly.
- Preparing formal quotations for service and remedial works, including relevant technical specifications.
- Managing engineer diaries and planning boards within the Click system.
- Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit.
- Monitoring job progress, recording completion, and arranging any follow-up or additional works.
- Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements.
- Supporting warranty and breakdown activities in collaboration with the Service Manager.
- Identifying and resolving planning or operational issues proactively.
- Maintaining accurate and up-to-date customer records and service documentation.
- Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently.
- Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives.
To succeed, you will need:
- Strong organisational and analytical skills.
- Experience working in a service-focused environment, communicating with customers by phone and email.
- A proactive, positive approach with a focus on quality and customer satisfaction.
- Confidence using IT systems and the ability to learn new tools and processes.
- The ability to work collaboratively as part of a team.
- Residency within a commutable distance of the Uddingston office.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer:
- A positive, inclusive team culture that encourages collaboration and innovation.
- Structured training and ongoing development opportunities.
- Continued technical training and support throughout your career.
- Company-provided laptop and mobile phone.
- Clear opportunities for career progression; we invest in developing our people.
- A competitive benefits package.
Contact information: Talent Acquisition Team: Harriet Strauss.
Service Planner in Uddingston employer: Atlas Copco
Contact Detail:
Atlas Copco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Uddingston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational and analytical skills, as well as your proactive approach to customer satisfaction.
✨Tip Number 3
Be ready to demonstrate your tech-savviness! Familiarise yourself with common IT systems used in service planning. Showing that you can quickly learn new tools will impress potential employers.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Don’t hesitate to showcase your unique experiences and perspectives – we value diversity!
We think you need these skills to ace Service Planner in Uddingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service planning and customer communication. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: As a Service Planner, organisation is key! Use your application to demonstrate how you've effectively managed schedules or coordinated service activities in the past. We love seeing examples of your proactive approach to problem-solving.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will reflect your ability to communicate effectively, which is crucial for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atlas Copco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Planner role. Familiarise yourself with the responsibilities listed in the job description, such as planning and scheduling service visits, liaising with customers, and managing engineer diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Service Planner, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed schedules or coordinated activities. Be ready to discuss how you prioritise tasks and ensure timely delivery, as this will highlight your suitability for the role.
✨Communicate Clearly and Confidently
Since the role involves liaising with customers and team members, practice clear and confident communication. During the interview, be concise when answering questions and ensure you articulate your thoughts well. This will reflect your ability to communicate effectively in a service-focused environment.
✨Demonstrate a Proactive Approach
Employers love candidates who take initiative. Think of instances where you've identified and resolved issues before they escalated. Share these examples during your interview to showcase your proactive mindset and commitment to quality and customer satisfaction, which are crucial for the Service Planner role.