Technical Author

Your role as a Technical Author is to produce and maintain customer documentation for Clevedon-produced Edwards products, in accordance with the house style and to Edwards quality standards. The documentation includes, but is not limited to, instruction manuals, spare parts manuals, addendums, and declarations of conformity, for Edwards personnel and customers using products from both Product Company Clevedon and Distributed Manufacturing sites globally.

You will report to the Lead Technical Author.

You will:

• Plan, research, write, and edit documents from conception to delivery to fulfil customer requirements, demonstrating a “right from me” approach.
• Convey procedures in a consistent, clear, well-structured way, using concise and accurate terminology to ensure understanding and avoid confusion by the reader.
• Create and manipulate images, either photographs or illustrations, to complement the text in documents.
• Gather information by studying existing technical content, consulting with stakeholders, and where necessary, interacting with the product directly, to ensure accurate and complete documentation.
• Work with stakeholders to review, proofread, and edit all documentation produced, ensuring complete accuracy of content and presentation prior to distribution.
• Ensure that documentation meets all requirements for compliance with industry and international standards and directives.

To succeed, you will need:

• A degree, HNC/HND qualification or equivalent experience in mechanical or electromechanical engineering, or time served in forces or engineering apprenticeships.
• At least three years technical authoring experience in an engineering environment, writing instruction manuals for complex products.
• Experience in the use of an XML authoring application.
• A good understanding of a Component Content Management System (CCMS).
• A good understanding of the Microsoft suite, including SharePoint 365.
• A good understanding of image manipulation tools, for example, CorelDraw.
• Able to accurately interpret mechanical drawings and electrical diagrams and also data and instructions given by SMEs.
• A good level of planning and time management skills and a basic level of problem-solving skills.
• Methodical work, showing accuracy and attention to detail, demonstrating the ability to work using own initiative with good organisation and process adherence.
• Good communication skills to be able to influence and negotiate with internal customers and SMEs.

In return, we offer:

• A culture of trust and accountability.
• Lifelong learning and career growth.
• Comprehensive compensation and benefits.
• Health and well-being.

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).

About Edwards: Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs, and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture, and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia, and North America.