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- Tasks: Plan and coordinate service activities to meet customer needs efficiently.
- Company: Join a positive, inclusive team that values collaboration and innovation.
- Benefits: Enjoy structured training, career progression, and a competitive benefits package.
- Why this job: Make a real impact by ensuring top-notch service delivery and customer satisfaction.
- Qualifications: Strong organisational skills and a proactive, customer-focused attitude.
- Other info: Work in a dynamic environment with ongoing technical training and support.
The predicted salary is between 28800 - 43200 £ per year.
Your role as a Service Planner involves the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.
Responsibilities:
- Planning and scheduling service and breakdown visits to ensure timely and efficient delivery.
- Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly.
- Preparing formal quotations for service and remedial works, including relevant technical specifications.
- Managing engineer diaries and planning boards within the Click system.
- Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit.
- Monitoring job progress, recording completion, and arranging any follow-up or additional works.
- Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements.
- Supporting warranty and breakdown activities in collaboration with the Service Manager.
- Identifying and resolving planning or operational issues proactively.
- Maintaining accurate and up-to-date customer records and service documentation.
- Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently.
- Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives.
Qualifications:
- Strong organisational and analytical skills.
- Experience working in a service-focused environment, communicating with customers by phone and email.
- A proactive, positive approach with a focus on quality and customer satisfaction.
- Confidence using IT systems and the ability to learn new tools and processes.
- The ability to work collaboratively as part of a team.
- Residency within a commutable distance of the Kingsdown office.
- Geographical knowledge of the Southeast (desirable, but not essential).
Benefits:
- A positive, inclusive team culture that encourages collaboration and innovation.
- Structured training and ongoing development opportunities.
- Continued technical training and support throughout your career.
- Company-provided laptop and mobile phone.
- Clear opportunities for career progression; we invest in developing our people.
- A competitive benefits package.
Service Planner employer: Atlas Copco
Contact Detail:
Atlas Copco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with customers and colleagues, being clear and confident in your speech is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at StudySmarter.
We think you need these skills to ace Service Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Planner role. Highlight your organisational skills and any experience in service-focused environments, as these are key to what we’re looking for.
Show Off Your Communication Skills: Since you'll be liaising with customers regularly, it’s important to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d interact with clients.
Be Proactive: We love a proactive approach! In your application, mention instances where you've identified and resolved issues before they became problems. This shows us you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Atlas Copco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Planner. Familiarise yourself with planning and scheduling service visits, liaising with customers, and managing engineer diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised tasks and ensured timely delivery, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
As a Service Planner, you'll need to communicate effectively with customers and team members. Practice articulating your thoughts clearly and confidently during the interview. Use examples to illustrate how you've handled customer communications in the past, whether by phone or email.
✨Demonstrate a Proactive Approach
Employers love candidates who take initiative. Be ready to share instances where you've identified and resolved issues before they escalated. This could involve improving processes or enhancing customer satisfaction. Showing that you can think ahead will set you apart from other candidates.
