At a Glance
- Tasks: Coordinate service activities and ensure a smooth customer experience.
- Company: Join Atlas Copco, a leader in sustainable solutions across various industries.
- Benefits: Enjoy hybrid working, ongoing training, and a competitive benefits package.
- Other info: Great career growth opportunities in a global organisation.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Organised, clear communicator with problem-solving skills; service industry experience is a plus.
The predicted salary is between 27000 - 33000 £ per year.
Your role at Atlas Copco’s solutions supports industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow. We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
To succeed, you will need:
- We welcome candidates from a variety of backgrounds. You might be a strong fit if you:
- Are organised and comfortable managing multiple priorities
- Communicate clearly with customers and colleagues
- Enjoy problem solving and improving processes
- Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
- Are motivated to learn and develop your knowledge
In return, we offer:
- Hybrid working and a supportive team environment
- Modern office with activity-based working
- Ongoing development, including at least 40 hours of training per year
- Competitive benefits and pension scheme
- 36-hour working week supporting work-life balance
- Opportunities to grow your career within a global organisation
Contact information: Talent Acquisition Team: Anna Karlsson
Uniting curious minds. Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Service Planner 1 employer: Atlas Copco
As a Vision Field Service Engineer, you will thrive in a culture of trust and accountability, where innovation is powered by people. Our commitment to lifelong learning and career growth ensures that you will have ample opportunities to develop your skills while enjoying comprehensive compensation and benefits. Based in the North Midlands, this field-based role allows you to work remotely within a dedicated territory, providing you with the flexibility to balance your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner 1
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atlas Copco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atlas Copco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Planner 1
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atlas Copco:Your cover letter is your chance to shine! Tell us why you want to work at Atlas Copco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atlas Copco!
How to prepare for a job interview at Atlas Copco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
