Service Coordinator

About the Role

As a Service Coordinator, you will:

• Close and invoice service orders promptly upon engineer completion.
• Ensure timely and efficient completion of all planned service requirements.
• Organise and prioritise open orders, handle emergency requests and maximise process efficiency.
• Liaise with service technicians, technical support, sales team and other related areas to resolve customer issues.
• Use ePad to accurately close out open work orders.
• Monitor and record customer orders.
• Maintain incoming service channel emails, phone calls, and communications.
• Handle and resolve any customer invoice queries.
• Manage tasks in C4C promptly upon receipt and oversee SAP reporting.
• Collaborate with internal teams to expedite customer requests and resolve issues.
• Maintain accurate customer records and handle non-core and service‑related purchase orders.
• Assist with contract processing and take on ad‑hoc projects as needed.
• Perform ad‑hoc tasks as required.

Qualifications

• Strong understanding of service planning and administration.
• Proficient in using SAP and C4C systems.
• Excellent communication and coordination skills.
• Customer‑focused approach with the ability to meet expectations.
• Problem‑solving skills and attention to detail.
• Proven ability to work efficiently and effectively.

Benefits

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well‑being

Job Location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Warrington Office.

Contact Information

Talent Acquisition Team: Charmaine Vassie

ALUP Kompressoren, has been synonymous with quality and reliability in the compressed air industry since its foundation in 1923.

The company develops compressed air solutions for the toughest conditions, especially in industrial applications – highly efficient, energy‑saving and durable. From consultancy to planning and implementation, almost 100 years of experience with compressed air makes ALUP an expert in the field.

Since 2007 ALUP Kompressoren GmbH is part of the Atlas Copco Group.