At a Glance
- Tasks: Support customers and colleagues by managing service planning and administration.
- Company: Join Atlas Copco, a leader in innovative solutions with a collaborative culture.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive compensation.
- Other info: Opportunities for career growth and innovation in a dynamic environment.
- Why this job: Make a real impact by ensuring customer satisfaction and efficient service delivery.
- Qualifications: Customer service experience, strong communication skills, and excellent planning abilities.
The predicted salary is between 31500 - 38500 £ per year.
Your role As a Customer Support Service Planner, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active administration and support to both customers and colleagues.
You will Work as part of a dedicated, customer focused, cohesive team.
Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner, for both our workshop and site visits.
From quotation through to invoice.
Liaise with customers, both internal and external, by telephone and e-mail to arrange and confirm the service visits.
Ensuring they are fully aware of the scope of work and the date to be carried out.
Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
Coordinate with external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
Manage our Engineer and Technical Support planning board.
Be responsible for our internal service systems, full training will be provided.
Work closely with the Support team and providing resource when required.
Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
Handle customer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
Liaise with our Service Engineers to ensure quarterly stock checks are processed To succeed, you will need Proven experience of working in a customer service.
Excellent communication and interpersonal skills.
Strong planning and organising skills.
Ability to manage and prioritise workload.
Excellent PC skills including Microsoft Office.
Excellent telephone manner.
SAP knowledge and experience.
Good knowledge of Microsoft Office applications.
Good English and Maths skills.
Experience of wokring with SAP is desirable.
In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location The role is primarily based at our Hemel Hempstead office.
Travel to our Daventry Workshop will be required.
- Contact information
- Talent
- Acquisition
Team: Maybelle Bryant Uniting curious minds Behind every innovative solution, there are people working together to transform the future.
With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Customer Support Service Planner in Milton Keynes employer: Atlas Copco
As a Vision Field Service Engineer, you will thrive in a culture of trust and accountability, where innovation is powered by people. Our commitment to lifelong learning and career growth ensures that you will have ample opportunities to develop your skills while enjoying comprehensive compensation and benefits. Based in the North Midlands, this field-based role allows you to work remotely within a dedicated territory, providing you with the flexibility to balance your professional and personal life.
