At a Glance
- Tasks: Enhance customer relationships and deliver top-notch service while managing orders and complaints.
- Company: Join a global leader in sustainable engineering with a focus on innovation.
- Benefits: Flexible working, onsite gym, employee assistance programmes, and professional growth opportunities.
- Other info: Enjoy a supportive environment with a focus on long-term career development.
- Why this job: Make a real impact by contributing to customer satisfaction and organisational success.
- Qualifications: 2 years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your role
- Please note this is a 12 month fixed term contract
- Bring your curiosity to work as our next
Internal Sales Administrator . You will be part of our team reporting to [Hiring manager title]. In this role, your mission is to maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service.
. You will contribute directly to how we create high‑quality products and solutions for our customers.
Short Description
Purpose: Administer specific customer accounts effectively and efficiently, taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Scope: Please note that this job description is intended only to act as a guide to the requirements of this role and is not an exhaustive list.
As such all job descriptions are non-contractual and may be subject to review and amendment.
The Company and management reserve the right to require you to undertake reasonable duties and tasks which are not detailed below.
Responsibilities
- Deliver excellent customer service per sector, constantly striving to maximise customer experience
- Processing and administering customer orders received per customer
- Liaise with planning & operations to deliver customer orders in line with SLA’s
- Administer an accurate database of customers using CRM system
- Administer customer pricing agreements & validity periods per sector
- Process customer complaints per sector
- Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
- Utilise the necessary resources and tools to deliver excellent customer service
- Provision of data to determine customer service outputs
- Assist with customer service projects and initiatives
- Reporting on customer order book
- Reviewing and updating agreed product lead times with internal stakeholders
- Attend order book review meetings
- Creating new part numbers and reviewing on a weekly basis to ensure timely progression
- Arranging plant certificates between the Customer and Technical in order to feed back into Production
- Personal Competencies
- Professional Requirements
- 2 years Customer service experience
- Professional communication abilities, both written and spoken
- Knowledge of customer service principles and practices
- Proficiency in MS Office applications, in particular Excel
- Personal Competencies
- Excellent communication skills
- Attention to detail/accuracy of work
- Ability to work quickly and accurately under pressure
- Self-motivated
- Ability to form good and productive relationships with customers & colleagues
- Excellent telephone manner
- Desire and ability to follow up on, and close open issues.
- Ability to work to deadlines, which can often be challenging
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Benefits
- Free on site Parking
- Company Pension
- Flexible working
- Death in Service
- Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service
- Employee Mortgages Services
- Eye test vouchers and annual flu jab
- Onsite gym for £4 per month
- EV Car Scheme
- Cycle to Work Scheme
- Will writing Service
- Long service awards
- Walker Thrive Benefit Platform that includes store discounts
- Enhanced support for maternity and paternity leave
- Christmas Savings Club
- Opportunity for professional growth and development
- 1pm finish on a Friday
- Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with.
You join a global network where we learn from each other and share knowledge openly.
We focus on long‑term development and encourage you to explore new ideas that help us move forward.
Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter.
You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile.
We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.
- If you have questions during the process or need support, please contact us:
- Talent Acquisition: Kasmir Ann Isadore, kasmir. isadore@walkerfiltration. com
Walker Filtration employs over 300 employees across the globe, serving over 100 countries from our Headquarters in the North East of England, along with competence centres in Australia, the United States and Japan.
As a company, we are committed to sustainable engineering, manufacturing and developing long term careers.
We recruit talented, ambitious and driven individuals to be part of Walker Filtration’s growth plans.
We firmly believe that people are our greatest asset, and our employees are given the opportunity to progress their own careers and help drive the business forward.
Internal Sales Administrator employer: Atlas Copco
As a Vision Field Service Engineer, you will thrive in a culture of trust and accountability, where innovation is powered by people. Our commitment to lifelong learning and career growth ensures that you will have ample opportunities to develop your skills while enjoying comprehensive compensation and benefits. Based in the North Midlands, this field-based role allows you to work remotely within a dedicated territory, providing you with the flexibility to balance your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Atlas Copco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Atlas Copco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Internal Sales Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Atlas Copco.
How to prepare for a job interview at Atlas Copco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Atlas Copco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Atlas Copco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
