At a Glance
- Tasks: Deliver top-notch technical support and solve problems for customers across the UK.
- Company: Join a forward-thinking organisation with a diverse and supportive team.
- Benefits: Enjoy flexible working, competitive salary, and 40+ hours of training each year.
- Other info: Opportunities for career growth and a collaborative, innovative work environment.
- Why this job: Make a real impact while working with innovative technology and a globally recognised brand.
- Qualifications: Experience in mechanical/electrical engineering and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Your role as a Technical Support Engineer involves delivering high-quality technical support across the UK. You will work closely with both internal teams and external customers, helping to solve problems, improve products, and ensure a seamless experience.
Responsibilities:
- Providing technical support to customers and internal teams across the UK
- Responding to technical queries and troubleshooting issues
- Supporting remote commissioning and updates of Optimizer projects
- Assisting with spare parts enquiries and delivering related training
- Monitoring technical support systems, calls, and databases
- Reviewing and analysing warranty claims and enquiries
- Investigating product issues and identifying solutions
- Working closely with product teams to share feedback and drive improvements
- Delivering product training to internal and external stakeholders
- Supporting field engineers through training planning and coordination
- Contributing to continuous improvement and ad-hoc projects
Skills and Experience:
- Experience within a mechanical and/or electrical engineering environment
- Strong problem-solving and communication skills
- Confidence using computer systems and managing administrative tasks
- A proactive and self-motivated approach
- Willingness to travel across the UK (and occasionally overseas)
- Comfortable working in a fast-paced environment
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Compensation and Benefits:
- A supportive, diverse team with a wide range of experience and perspectives
- Opportunities to share ideas and help shape how we work
- A collaborative and innovative working environment
- Ongoing learning and development, with at least 40 hours of training per year
- The chance to build a meaningful career in a forward-thinking organisation
- Flexible, hybrid working arrangements to help support work-life balance
- Competitive salary and benefits package
- The chance to work with innovative technology and a globally recognised brand
- A strong commitment to health, safety, and employee wellbeing
Why it is great to work with us:
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Contact Information:
Talent Acquisition: Anna Karlsson
Hiring Manager: Tim Walsh
About our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us.
Uniting curious minds: Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Technical Support Engineer in Hemel Hempstead employer: Atlas Copco
As a Vision Field Service Engineer, you will thrive in a culture of trust and accountability, where innovation is powered by people. Our commitment to lifelong learning and career growth ensures that you will have ample opportunities to develop your skills while enjoying comprehensive compensation and benefits. Based in the North Midlands, this field-based role allows you to work remotely within a dedicated territory, providing you with the flexibility to balance your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Hemel Hempstead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Atlas Copco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Atlas Copco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Atlas Copco!
✨Direct Apply to Atlas Copco
Let's not forget to apply directly through the Atlas Copco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer in Hemel Hempstead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Atlas Copco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Atlas Copco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Atlas Copco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
