At a Glance
- Tasks: Provide hands-on technical support and repair assembly tooling across the UK.
- Company: Join Desoutter Industrial Tools, a global leader in assembly technology.
- Benefits: Ongoing training, supportive team environment, and opportunities for career growth.
- Other info: Enjoy a varied role with travel and flexible working opportunities.
- Why this job: Make a real impact while working with advanced tooling technologies.
- Qualifications: Mechanical/electrical engineering background and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
LOCATION: Cheshire / Staffordshire (UK-wide travel required)
REPORTING TO: CPS Service Supervisor
About the Role: We’re looking for a hands-on Field Service Engineer to support our customers across the UK, with a primary base at our customer centre in the Cheshire area. This is a varied role combining on-site support, tooling repair, preventative maintenance, and customer-facing technical expertise. You’ll work across a wide range of assembly tooling—including pneumatic and DC electric tools—while also supporting bespoke projects and continuous improvement activities. If you enjoy problem-solving, working independently, and being the technical expert customers rely on, this role will suit you.
Key Responsibilities:
- Provide day-to-day technical support at a key customer site and additional UK locations
- Diagnose, service, and repair assembly tooling (pneumatic, DC, and related systems)
- Carry out preventative maintenance and calibration activities
- Support bespoke assembly projects and customer rework requests
- Deliver product training and technical guidance to customers when required
- Work closely with internal teams and Area Sales Managers to resolve application challenges
- Promote company products, services, and solutions through strong customer relationships
- Maintain awareness of competitor products and industry developments
What We’re Looking For:
Essential:
- Mechanical and/or electrical engineering background (hands-on)
- Experience with assembly tooling (e.g. clutch, transducer, pulse tools)
- Strong fault-finding and problem-solving skills
- Ability to work independently and manage your own workload
- Good communication skills, including customer interaction and presentations
- Comfortable working to deadlines and prioritising tasks effectively
- IT literate beyond a basic level
- Full and clean UK driving licence
Desirable:
- ONC/HNC (or equivalent) in Mechanical or Electrical Engineering
- Experience working within industrial or manufacturing environments
- Knowledge of torque tooling systems and applications
- Experience delivering customer training
Personal Attributes:
- Self-motivated and proactive
- Customer-focused with a professional approach
- Strong team player with good interpersonal skills
- Flexible and adaptable to changing workloads and travel requirements
- Positive attitude with a willingness to learn and develop
Additional Requirements:
- Willingness to travel across the UK, including overnight stays when required
- Flexibility to work occasional weekends based on business needs
Why Join Us?
- Varied, hands-on role with real customer impact
- Opportunity to work with advanced tooling technologies
- Ongoing training and development
- Supportive team environment with opportunities to grow
Desoutter Industrial Tools Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.
Field Service & Support Engineer employer: Atlas Copco
Desoutter Industrial Tools is an excellent employer, offering a dynamic and hands-on role as a Field Service Engineer in the vibrant Cheshire area. With a strong focus on employee development, you will benefit from ongoing training and support within a collaborative team environment, while also having the opportunity to work with cutting-edge tooling technologies that make a real impact on customer operations across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service & Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Desoutter Industrial Tools and understand their products, services, and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical skills, be ready to demonstrate your problem-solving abilities and knowledge of assembly tooling during practical tests. Brush up on your fault-finding techniques and be confident in showcasing your expertise.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service & Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your mechanical and electrical engineering background, especially any hands-on experience with assembly tooling. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your problem-solving skills and customer interactions that demonstrate your proactive approach.
Show Off Your Communication Skills:Since this role involves customer interaction, make sure to highlight your communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve successfully delivered training or technical guidance in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Atlas Copco
✨Know Your Tools
Familiarise yourself with the specific assembly tooling mentioned in the job description, like pneumatic and DC electric tools. Being able to discuss your hands-on experience with these tools will show that you’re not just a theoretical engineer but someone who can get the job done.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you diagnosed and repaired equipment or solved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Communicate Effectively
Since this role involves customer interaction, practice explaining complex technical concepts in simple terms. Think about how you would deliver product training or technical guidance to a customer and be ready to demonstrate your communication skills during the interview.
✨Be Ready for Travel Questions
Given the travel requirements, be prepared to discuss your flexibility and willingness to travel across the UK. Share any previous experiences where you managed travel for work, highlighting your adaptability and commitment to meeting business needs.
