At a Glance
- Tasks: Deliver top-notch field service support for vacuum products across Europe.
- Company: Join Edwards, a leader in vacuum technology and innovation.
- Benefits: Competitive pay, remote work, and opportunities for continuous learning.
- Other info: Dynamic role with a focus on safety, quality, and customer satisfaction.
- Why this job: Make an impact while travelling and building strong customer relationships.
- Qualifications: Degree in mechanical or electronics and 2 years of field service experience.
The predicted salary is between 35000 - 45000 € per year.
Your role is to deliver high-quality field service support for Edwards and Atlas Copco products, encompassing installation, commissioning, maintenance, and troubleshooting activities. The position requires extensive travel and regular overnight stays domestically and occasionally across the EMEA region to meet service and customer obligations. Alongside technical expertise, the role plays a key part in coaching and supporting colleagues, helping to ensure consistent service delivery and a positive customer experience. You will ideally be located in the Leeds/York region.
Responsibilities include:
- Deliver on-site installation, commissioning, maintenance, and repair of Edwards and Atlas Copco products across the EMEA region, with regular overnight travel.
- Lead advanced troubleshooting, resolving or escalating issues within contractual SLAs.
- Build strong customer relationships and act as the key technical interface, feeding insights to service sales and support teams.
- Ensure all activities comply with safety, regulatory, and company standards, applying effective risk controls at all times.
- Accurately document service activity and produce clear reports using Edwards systems and platforms.
- Train, coach, and support colleagues and customers in line with global best practices.
- Operate and configure software and monitoring tools to optimise product performance.
- Provide day-to-day technical leadership, promoting best practice and continuous improvement.
To succeed, you will need:
- Strong customer focus, delivering solutions that meet expectations and timelines while aligning with Edwards’ standards.
- Self-motivated, able to resolve complex issues independently while maintaining positive customer engagement.
- Proactively seeks feedback and understands customer needs to make informed decisions.
- Drives continuous improvement in efficiency, productivity, and customer satisfaction.
- Shares technical expertise, coaching less experienced team members and supporting customers.
- Influences team performance to achieve company objectives.
- Ensures compliance with all laws, policies, and safety standards.
- Effective communicator with clear verbal expression and written communication skills.
- Computer literate, capable of data entry and report writing.
- Understands technical documentation, including drawings and specifications.
Education: Degree or formal qualification in mechanical, electromechanical, or electronics discipline.
Experience: Minimum 2 years in field service within a related industry, ideally customer-facing.
Language: English, other languages are an asset.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer:
- A Culture Built on Trust & Accountability: We empower you to take ownership and make an impact.
- Lifelong Learning & Career Growth: Continuous development opportunities to help you thrive.
- Comprehensive Rewards: Competitive compensation and benefits designed to support you.
- Health & Well-being First: Programs and resources to keep you balanced and energized.
Job location: This role is fully remote due to the travel requirements of the role. Location: Leeds/York region.
About Edwards: Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
Field Service Engineer - level II employer: Atlas Copco
At General Vacuum Europe, part of the Atlas Copco Group, we pride ourselves on fostering a culture built on trust and accountability, empowering our Field Service Engineers to take ownership of their work and make a meaningful impact. With a strong commitment to lifelong learning and career growth, we offer continuous development opportunities alongside competitive compensation and comprehensive benefits, ensuring our employees feel valued and supported. Located in the vibrant Leeds/York region, our team enjoys a dynamic work environment that prioritises health and well-being, making it an excellent place for those seeking a rewarding career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - level II
✨Tip Number 1
Network like a pro! Reach out to current or former employees at General Vacuum Europe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved complex issues or improved customer satisfaction – these stories will make you stand out!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the hiring team, express your enthusiasm for vacuum technology and how you can contribute to their mission of outstanding customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at General Vacuum Europe.
We think you need these skills to ace Field Service Engineer - level II
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in installation, maintenance, and troubleshooting of vacuum products. We want to see how your skills align with our mission at General Vacuum Europe!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and technical expertise. Let us know why you’re excited about joining our team and how you can contribute to our success.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure to demonstrate your written communication skills in your application. Clear and concise language will show us that you can document service activities and produce reports effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Atlas Copco
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vacuum technology and the specific products you'll be working with. Familiarise yourself with Edwards and Atlas Copco products, as well as any recent developments in the industry. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Focus
Since this role heavily involves customer interaction, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you resolved issues or exceeded customer expectations. This will demonstrate your strong customer focus and ability to deliver solutions that align with company standards.
✨Emphasise Teamwork and Leadership Skills
As a Field Service Engineer, you'll be expected to coach and support colleagues. Be ready to discuss your experience in leading teams or mentoring others. Highlight any instances where you've influenced team performance or contributed to continuous improvement initiatives, as this aligns with the responsibilities of the role.
✨Prepare for Travel and Flexibility Questions
Given the travel requirements of the position, be prepared to discuss your flexibility and willingness to travel extensively. Think about how you manage work-life balance during periods of travel and any strategies you use to stay organised and efficient while on the road.
