Engineered Products Team Lead

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An exciting opportunity has arisen for an Engineered Products Team Lead to join our growing team based in Bolton, United Kingdom.

We are Diverse by nature and inclusive by choice. We recognise bright ideas come from all of us. We embrace our different experiences and perspectives to create an inclusive, safe, and innovative culture where we all have a sense of belonging and purpose. Being an employer in a male-centric industry, we are promoting flexible working to support different working patterns, also offering benefits such as a private express room for new mothers & a fertility policy.

Edwards chooses to be corporate partners with InnovateHer, working to encourage more girls into STEM.

Reporting to the Engineering Support Manager, the mission of the role is to:

1. Be responsible for the end-to-end process for engineered products & non-standard Liquid ring pumps, enquiries/orders, new product/replacement bareshaft Liquid Ring Pump and parts supply for global product companies & end users, including responsibility for timely response to enquiries, pricing, proposals, order input & liaising with suppliers.
2. Provide in-depth technical support to customers, group companies, and distributors with instant response and quality service from a single point of contact, maximising Edwards\’ opportunities from each customer contact.
3. Lead the Engineered Products Team.

Main Responsibilities

• Act as the front-line customer contact for queries relating to non-standard spares, new build liquid ring pumps, and supply to other product companies, including Bolton, and be an escalation point for customer care with the goal of increasing sales.
• Possess technical knowledge of rotating equipment, especially liquid ring pumps, with experience in vacuum pumps being an advantage.
• Demonstrate excellent customer interfacing, commercial acumen, and strong administration and organisation skills, with involvement in technical sales.
• Provide technical advice on maintenance, spares identification, and support pre- or post-equipment sale.
• Support growth of the spares business and internal sales (systems & solutions, multiple product companies), including setting margins and maintaining profitability.
• Manage customer interface with approximately 5 product companies, 30 European customer care account handlers, 50 worldwide distributors, all Group companies, and around 2000 English-speaking European customers.
• Functionally manage staff involving BOM creation, parts ordering, delivery, and handling customer queries and quotations.
• Support sub-contracted production activities related to LRP manufacturing, driving production progress and schedule planning in collaboration with the supply chain team.
• Handle MAPICS/SAP transactions, material requisitions, expediting, customer liaison, and reporting on enquiry/order status within Edwards.
• Contribute to Edwards’s customer response efforts by dealing directly with customers and providing second-line support to sales and customer service teams.

Skills / Experience

• Degree in relevant engineering discipline or equivalent practical experience in product support or technical sales.
• In-depth knowledge of the process industry, oil & gas, and industrial vacuum is an advantage.
• Excellent interpersonal and communication skills, particularly verbal, to build strong relationships with customers and colleagues.
• Strong administrative and organisational skills with attention to detail to operate sophisticated computerised systems reliably.
• High personal motivation to succeed.
• Commercial sensitivity, with the ability to promote trust and integrity in business negotiations.

Why come to Edwards:

We offer so much more than a job.

Along with your salary, you will be eligible for:

• Bonus up to 7.5%
• 25 days holiday plus bank holidays
• Cash health plan
• Pension with up to 8% company contribution
• Life assurance of 4x basic salary
• Training, learning, and development opportunities
• Support for formal qualifications and professional development

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