At a Glance
- Tasks: Promote proactive customer service and ensure smooth communication with internal teams.
- Company: Join a leading company in innovative solutions across various industries.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive benefits.
- Other info: Work on-site in Eastbourne and embrace diverse perspectives for innovation.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Strong communication skills, attention to detail, and a collaborative mindset.
The predicted salary is between 30000 - 40000 £ per year.
Passionate people create exceptional things. Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We’re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team? Join us on our journey for a better tomorrow.
Your role
An exciting opportunity has arisen for a Customer Liaison Executive to join the Edwards team based at Product Company Eastbourne. Edwards has been engineering environments where innovation thrives for more than 100 years.
As a Customer Liaison Executive, your mission is to promote and execute proactive customer service with the internal customer care teams, ensuring we are one step ahead of the status of customer orders so any deviation or customer requests can be communicated in a timely manner. You will report to our Planning & Analytics Manager.
You will:
- Liaise daily with the production planners to check the production plan is on track and are informed of any deviation so it can be communicated to the customer.
- Lead weekly status meetings with the customer centres to promote healthy working relationships and ensure they are informed.
- Investigate any customer queries (i.e. early order requirements) with the supporting areas and feed back to customer the outcome in a timely manner.
- Communicate any changes in lead times to the customer care teams.
- Communicate and track short shipment status until it is closed.
- Be a central point of contact on all shortages for the department, liaising with purchasing to ensure we have the most up to date information available.
- Have visibility of when permits are in use to understand impact to lead order numbers.
- Review current processes and strive for continuous improvement in collaboration with key stakeholders.
To succeed, you will need:
- Result orientation, team approach, manual dexterity, reliability, thoroughness.
- An attention to detail and quality mind-set.
- Ability to follow procedures.
- Approachable, adaptable, rigorous, ability to work on own initiative.
- Have a responsible approach to H&S of themselves and others.
- Good interpersonal and team working and collaboration skills.
- Good communication skills – written and verbal.
- Good at time management and organisation.
- Highly motivated – self-starter.
- Excellent IT literacy, being a competent user of MS Office.
- Familiar with ERP/MRP systems (ideally SAP and Kinaxis).
Desired:
- Experience in manufacturing or assembly.
- Lean six sigma belt accredited.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer:
- Culture of trust and accountability.
- Lifelong learning and career growth.
- Comprehensive compensation and benefits.
- Health and well-being.
Job location
This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Tracy Goncalves.
Diverse by nature and inclusive by choice. Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Customer Liaison Executive employer: Atlas Copco
As a Vision Field Service Engineer, you will thrive in a culture of trust and accountability, where innovation is powered by people. Our commitment to lifelong learning and career growth ensures that you will have ample opportunities to develop your skills while enjoying comprehensive compensation and benefits. Based in the North Midlands, this field-based role allows you to work remotely within a dedicated territory, providing you with the flexibility to balance your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atlas Copco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atlas Copco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atlas Copco:Your cover letter is your chance to shine! Tell us why you want to work at Atlas Copco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atlas Copco!
How to prepare for a job interview at Atlas Copco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
