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For Companies At a Glance
- Tasks: Support IT systems and users while gaining hands-on experience in a global tech environment.
- Company: Join Edwards, a leading developer of innovative vacuum products and exhaust management systems.
- Benefits: Access to training, online learning, health initiatives, and a supportive community.
- Why this job: Kickstart your IT career with real impact and guidance from experienced professionals.
- Qualifications: 5 GCSEs at Grade C/4 or above, including English, Maths, Science, and ideally IT.
- Other info: Dynamic team culture with excellent growth opportunities and a focus on customer satisfaction.
The predicted salary is between 800 - 1400 £ per month.
Are you passionate about technology and eager to begin a career in IT? Join our global, friendly and supportive organisation as an IT Apprentice and gain hands-on experience while working towards your Level 3 Information Communications Technician Apprenticeship. You’ll play an important part in our UK IT team, supporting over 900 users across our UK offices. This is a fantastic opportunity to grow your technical skills, learn from experienced professionals, and make a real impact from day one.
Responsibilities
- Work towards a Level 3 Information Communications Technician Apprenticeship.
- Learn how to support IT equipment, applications, and systems used across our offices.
- Provide both on-site and remote support, helping resolve incidents alongside our service desk partner and other IT teams.
- Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support.
- Maintain hardware assets, including receiving/dispatching equipment and updating inventory records.
- Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists.
- Contribute to local and global IT projects by delivering clearly defined tasks.
- Understand business needs and learn how to prioritise requests effectively.
- Take initiative to improve processes and create documentation that enhances user satisfaction.
- Document incident solutions, create user guides and deliver user training where needed.
Requirements
- A minimum of 5 GCSEs at Grade C/4 or above, including English, Maths, Science and, ideally, IT.
- A genuine interest in working in a customer-facing IT environment.
- Strong communication skills, both written and verbal.
- Good teamwork skills and a collaborative mindset.
Benefits
This is a development opportunity where, in addition to your apprenticeship training, you will have access to online learning modules and on the job technical and business training. Our Early Careers Community provides you with a network of peers in a similar stage of their careers and on-site we offer various health and wellbeing initiatives along with continuous support and coaching.
Why join us?
- A supportive, global environment where your development truly matters.
- Hands-on experience across a broad range of technologies and systems.
- The opportunity to support real users and see the impact of your work.
- Guidance and training from experienced professionals.
- A friendly, inclusive and high-performing IT team that strives for excellent customer satisfaction.
Selection process
The closing date for this role is midnight, Sunday 1st March. However, if we receive a high volume of applications we may close for applications sooner. If you’re successful in progressing to the next stage, you’ll be asked to complete an online competency assessment. The final stage of the process will be an in-person selection day to be held in April in Burgess Hill.
IT Support Technician Apprentice in Burgess Hill employer: Atlas Copco
Contact Detail:
Atlas Copco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice in Burgess Hill
✨Tip Number 1
Get your networking game on! Reach out to current IT professionals on LinkedIn or at local tech meetups. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! When you get the chance, share your personal projects or any tech-related hobbies during interviews. It shows you're genuinely interested in the field and eager to learn.
✨Tip Number 4
Apply through our website! We love seeing applications directly from motivated candidates. Plus, it gives you a better chance to stand out and show us why you’re the perfect fit for the role.
We think you need these skills to ace IT Support Technician Apprentice in Burgess Hill
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in IT, whether it's fixing a friend's computer or building your own setup.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your skills and experiences that align with the responsibilities mentioned in the job description, especially your communication and teamwork abilities.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Atlas Copco
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common IT equipment, applications, and systems that you might encounter in the role. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves supporting users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing. This will highlight your customer-facing skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT support scenarios. Think of examples from your past experiences or hypothetical situations where you can showcase your problem-solving skills and teamwork. This will help you stand out as a proactive candidate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the projects you'll be involved in, or the training opportunities available. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
