At a Glance
- Tasks: Support Atlas Copco tooling and software solutions for customers in various industries.
- Company: Join a trusted leader in innovative industrial solutions.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive benefits.
- Other info: Field-based role with opportunities for career growth and innovation.
- Why this job: Make a real impact by solving technical challenges and supporting cutting-edge technology.
- Qualifications: Knowledge of tooling systems, troubleshooting skills, and customer-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
As Technical Support Engineer you will support Atlas Copco tooling and associated software/IT solutions for our customers. You will work across our Motor Vehicle Industry (MVI); General Industry (GI) and Service (SCE) teams and will cover all ACTA (tooling) technologies (legacy, current and new model launches). This position reports directly to the Software Service and Technical Support Manager.
You will be a highly skilled and motivated individual and be able to provide detailed technical analysis of the installed solutions in case of malfunction. The ability to support legacy as well as current and future products is key to being successful in the role, and a strong understanding of the tightening process plays a vital part in this process. You will deal with production-critical systems in industrial environments, understand the links between the customer's production processes and our associated IT products and solutions.
Responsibilities include:
- Managing the company's QCM process management system; including raising, monitoring, and escalating technical enquiries on behalf of the UK business to satisfactory resolution.
- Post sales Technical Support.
- Managing and taking responsibility for the company's QCM system for all UK and Ireland reported incidents.
- Escalating technical support cases to appropriate groups to enable fast and satisfactory resolution.
- Supporting internal teams and customers as technical support issues arise.
- Assisting with and delivering competence development and technical product training within the business.
- Assisting with and delivering customer technical training where required.
- Providing ongoing remote or onsite support.
- Providing tightening service expertise to internal teams and external customers.
- Supporting with equipment reconfiguration and modification.
- Supporting our customers and service team with software updates.
- Identifying potential business opportunities through technical support requests and other means and escalating to the service sales team or others to take appropriate action.
- Testing and validation of technical resolutions both remotely and on customer sites.
- Leading New Product Launch training for aftersales teams.
To succeed, you will need:
- An in-depth knowledge of Atlas Copco tooling and integration systems.
- Experience in installation and troubleshooting of hardware platforms.
- Network technology and data communications experience.
- Basic knowledge in industrial automation, fieldbus technique and PLC programming.
- A customer-focused approach, with an eye for detail and the drive and commitment to see the job through to a successful conclusion.
- The ability to take responsibility and accountability, with the capability of dealing with complex multitask situations under pressure.
- Excellent interpersonal and organisational skills.
In return, we offer a culture of trust and accountability, lifelong learning and career growth, innovation powered by people, comprehensive compensation and benefits, and health and well-being.
This is a field-based role, the ideal candidate will be based in the Midlands.
Technical Support Engineer in West Bromwich employer: Atlas Copco Holding GmbH
Atlas Copco is an exceptional employer that fosters a culture of trust and accountability, providing employees with ample opportunities for lifelong learning and career growth. As a Technical Support Engineer, you will be part of a dynamic team in the Midlands, where innovation is driven by collaboration and a commitment to excellence, ensuring that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atlas Copco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss Atlas Copco tooling and integration systems confidently. We want you to shine when they ask about troubleshooting and installation!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled complex issues under pressure. This will demonstrate your ability to handle the multitasking situations mentioned in the job description.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Engineer in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Atlas Copco tooling, troubleshooting skills, and any relevant IT solutions you've worked with. We want to see how your background fits our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our requirements. Don’t forget to mention your customer-focused approach and problem-solving abilities.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially in network technology, industrial automation, and PLC programming. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at StudySmarter!
How to prepare for a job interview at Atlas Copco Holding GmbH
✨Know Your Tools Inside Out
Make sure you have a solid understanding of Atlas Copco tooling and associated software. Brush up on both legacy and current technologies, as well as any new model launches. This will show your potential employer that you're not just familiar with the products but are genuinely passionate about them.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot technical issues in the past. Highlight your analytical skills and how you approach problem-solving, especially in high-pressure situations. This is crucial for a role that deals with production-critical systems.
✨Showcase Your Customer Focus
Since this role involves direct interaction with customers, be ready to share experiences where you've gone above and beyond to meet customer needs. Emphasise your ability to communicate complex technical information clearly and effectively, ensuring customer satisfaction.
✨Be Ready for Technical Questions
Expect to face technical questions related to network technology, data communications, and industrial automation. Brush up on these topics and be prepared to explain concepts like fieldbus techniques and PLC programming. This will demonstrate your expertise and readiness for the role.
