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- Tasks: Plan and coordinate service activities to meet customer needs efficiently.
- Company: Join a dynamic team focused on innovation and collaboration.
- Benefits: Enjoy structured training, career progression, and a competitive benefits package.
- Why this job: Make a real impact by ensuring top-notch service delivery and customer satisfaction.
- Qualifications: Strong organisational skills and experience in a service-focused environment.
- Other info: Be part of a positive culture that values teamwork and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.
Responsibilities
- Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
- Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
- Preparing formal quotations for service and remedial works, including relevant technical specifications
- Managing engineer diaries and planning boards within the Click system
- Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
- Monitoring job progress, recording completion, and arranging any follow-up or additional works
- Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
- Supporting warranty and breakdown activities in collaboration with the Service Manager
- Identifying and resolving planning or operational issues proactively
- Maintaining accurate and up-to-date customer records and service documentation
- Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
- Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives
To succeed, you will need
- Strong organisational and analytical skills
- Experience working in a service-focused environment, communicating with customers by phone and email
- A proactive, positive approach with a focus on quality and customer satisfaction
- Confidence using IT systems and the ability to learn new tools and processes
- The ability to work collaboratively as part of a team
- Residency within a commutable distance of the Kingsdown office
- Geographical knowledge of the Southeast (desirable, but not essential)
In return, we offer
- A positive, inclusive team culture that encourages collaboration and innovation
- Structured training and ongoing development opportunities
- Continued technical training and support throughout your career
- Company-provided laptop and mobile phone
- Clear opportunities for career progression, we invest in developing our people
- A competitive benefits package
Contact information: Talent Acquisition Team: Harriet Strauss
Service Planner employer: Atlas Copco Holding GmbH
Contact Detail:
Atlas Copco Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Planner role. Highlight your organisational skills and customer service experience in a way that shows you understand the company's needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Service Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Planner role. Highlight your organisational skills and any experience in service-focused environments. We want to see how you can meet our customer needs!
Show Off Your Communication Skills: Since you'll be liaising with customers a lot, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can convey information effectively, just like you would with customers.
Highlight Your IT Savvy: We love tech-savvy candidates! Mention any experience you have with IT systems or tools, especially if you've used scheduling software before. This will show us you're ready to hit the ground running with our Click system.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atlas Copco Holding GmbH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Planner inside out. Familiarise yourself with the responsibilities listed in the job description, especially around planning and scheduling service visits. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since the role involves liaising with customers and coordinating with various teams, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively communicated with customers or resolved issues. This will highlight your service-focused approach.
✨Be Proactive
During the interview, showcase your proactive mindset. Discuss how you've identified and resolved planning or operational issues in previous roles. This will align with the company's focus on quality and customer satisfaction, making you a strong candidate for the position.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
