At a Glance
- Tasks: Coordinate service activities and ensure a smooth customer experience.
- Company: Join Atlas Copco, a leader in sustainable solutions across various industries.
- Benefits: Enjoy hybrid working, ongoing training, and a competitive benefits package.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Make a real impact while supporting engineers and enhancing customer satisfaction.
- Qualifications: Organised, clear communicator with problem-solving skills; service industry experience is a plus.
The predicted salary is between 27000 - 33000 £ per year.
Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure.
Join us and help shape a more sustainable tomorrow.
We’re looking for a Service Planner to join our team in Uddingston.
In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
Your role
Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure.
Join us and help shape a more sustainable tomorrow.
We’re looking for a Service Planner to join our team in Uddingston.
In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to do.
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
- To succeed, you will need
- We welcome candidates from a variety of backgrounds. You might be a strong fit if you:
- Are organised and comfortable managing multiple priorities
- Communicate clearly with customers and colleagues
- Enjoy problem solving and improving processes
- Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
- Are motivated to learn and develop your knowledge
- Hybrid working and a supportive team environment
- Modern office with activity-based working
- Ongoing development, including at least 40 hours of training per year
- Competitive benefits and pension scheme
- 36-hour working week supporting work-life balance
- Opportunities to grow your career within a global organisation
- Contact information
- Talent Acquisition Team: Anna Karlsson
- Uniting curious minds
Behind every innovative solution, there are people working together to transform the future.
With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
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Service Planner 1 employer: Atlas Copco Holding GmbH
Atlas Copco Compressors is an exceptional employer, offering a dynamic and collaborative work culture that prioritises employee growth and development. Located in Hemel Hempstead, this hybrid role provides flexibility and the opportunity to contribute to a globally recognised tech-driven brand, ensuring a rewarding experience for those passionate about building talent pipelines.
