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- Tasks: Plan and coordinate service activities to meet customer needs efficiently.
- Company: Join a dynamic team focused on innovation and collaboration.
- Benefits: Enjoy structured training, career progression, and a competitive benefits package.
- Why this job: Make a real impact by ensuring top-notch service delivery and customer satisfaction.
- Qualifications: Strong organisational skills and experience in a service-focused environment.
- Other info: Be part of a positive culture that values teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.
Responsibilities:
- Planning and scheduling service and breakdown visits to ensure timely and efficient delivery.
- Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly.
- Preparing formal quotations for service and remedial works, including relevant technical specifications.
- Managing engineer diaries and planning boards within the Click system.
- Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit.
- Monitoring job progress, recording completion, and arranging any follow-up or additional works.
- Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements.
- Supporting warranty and breakdown activities in collaboration with the Service Manager.
- Identifying and resolving planning or operational issues proactively.
- Maintaining accurate and up-to-date customer records and service documentation.
- Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently.
- Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives.
To succeed, you will need:
- Strong organisational and analytical skills.
- Experience working in a service-focused environment, communicating with customers by phone and email.
- A proactive, positive approach with a focus on quality and customer satisfaction.
- Confidence using IT systems and the ability to learn new tools and processes.
- The ability to work collaboratively as part of a team.
- Residency within a commutable distance of the Kingsdown office.
- Geographical knowledge of the Southeast (desirable, but not essential).
In return, we offer:
- A positive, inclusive team culture that encourages collaboration and innovation.
- Structured training and ongoing development opportunities.
- Continued technical training and support throughout your career.
- Company-provided laptop and mobile phone.
- Clear opportunities for career progression; we invest in developing our people.
- A competitive benefits package.
Service Planner in London employer: Atlas Copco Holding GmbH
Contact Detail:
Atlas Copco Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Planner, you'll be liaising with customers and colleagues regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Planner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Planner role. Highlight your organisational skills and any experience in service-focused environments. We want to see how you can meet our customer needs!
Show Off Your Communication Skills: Since you'll be liaising with customers a lot, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can communicate effectively, both in writing and verbally.
Highlight Your IT Savvy: We love tech-savvy candidates! Mention any experience you have with IT systems or tools, especially if you've used planning software before. This will show us you're ready to hit the ground running with our Click system.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Atlas Copco Holding GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Planner. Familiarise yourself with planning and scheduling service visits, liaising with customers, and managing engineer diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Service Planner, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure timely delivery, as this will highlight your suitability for the position.
✨Communicate Clearly and Confidently
Since the role involves liaising with customers via phone and email, practice your communication skills. During the interview, be clear and concise in your responses. You might even want to prepare a few questions to ask about the team dynamics or customer interactions to show your proactive approach.
✨Demonstrate Your Team Spirit
Collaboration is crucial in this role, so be prepared to discuss how you've worked effectively within a team in the past. Share specific examples of how you've supported colleagues or contributed to team goals, as this will illustrate your ability to work well with others and align with the company's culture.
