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For Companies At a Glance
- Tasks: Support IT equipment and systems while gaining hands-on experience in a global team.
- Company: Join Edwards, a leading tech company with a friendly and supportive culture.
- Benefits: Access to training, online learning, health initiatives, and a strong support network.
- Why this job: Make a real impact from day one while developing your technical skills.
- Qualifications: 5 GCSEs at Grade C/4 or above, including English, Maths, and ideally IT.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 800 - 1400 £ per month.
Are you passionate about technology and eager to begin a career in IT? Join our global, friendly and supportive organisation as an IT Apprentice and gain hands‑on experience while working towards your Level 3 Information Communications Technician Apprenticeship. You’ll play an important part in our UK IT team, supporting over 900 users across our UK offices. This is a fantastic opportunity to grow your technical skills, learn from experienced professionals, and make a real impact from day one.
What will I be doing?
- Work towards a Level 3 Information Communications Technician Apprenticeship.
- Learn how to support IT equipment, applications, and systems used across our offices.
- Provide both on‑site and remote support, helping resolve incidents alongside our service desk partner and other IT teams.
- Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support.
- Maintain hardware assets, including receiving/dispatching equipment and updating inventory records.
- Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists.
- Contribute to local and global IT projects by delivering clearly defined tasks.
- Understand business needs and learn how to prioritise requests effectively.
- Take initiative to improve processes and create documentation that enhances user satisfaction.
- Document incident solutions, create user guides and deliver user training where needed.
To succeed, you will need
- We’re looking for someone who is enthusiastic, motivated, and ready to learn.
- A minimum of 5 GCSEs at Grade C/4 or above, including English, Maths, Science and, ideally, IT.
- A genuine interest in working in a customer‑facing IT environment.
- Strong communication skills, both written and verbal.
- Good teamwork skills and a collaborative mindset.
In return, we offer
- This is a development opportunity where, in addition to your apprenticeship training, you will have access to online learning modules and on‑the‑job technical and business training.
- Our Early Careers Community provides you with a network of peers in a similar stage of their careers and on‑site we offer various health and wellbeing initiatives along with continuous support and coaching.
Why join us?
- A supportive, global environment where your development truly matters.
- Hands‑on experience across a broad range of technologies and systems.
- The opportunity to support real users and see the impact of your work.
- Guidance and training from experienced professionals.
- A friendly, inclusive and high‑performing IT team that strives for excellent customer satisfaction.
Selection process
The closing date for this role is midnight, Sunday 1st March. However, if we receive a high volume of applications we may close for applications sooner. If you’re successful in progressing to the next stage, you’ll be asked to complete an online competency assessment. The final stage of the process will be an in‑person selection day to be held in April in Burgess Hill.
IT Support Technician Apprentice employer: Atlas Copco Holding GmbH
Contact Detail:
Atlas Copco Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Get to know the company! Research Edwards and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role is all about IT support, brush up on your knowledge of common IT issues and solutions. You might even want to set up a mock help desk scenario with friends to get comfortable troubleshooting.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant online forums. Engaging with people in the industry can provide valuable insights and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this apprenticeship. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in IT, whether it's fixing a friend's computer or building your own setup.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your skills and experiences that align with the role of an IT Support Technician Apprentice, so we can see why you're the perfect fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and motivations without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this fantastic opportunity in our supportive team!
How to prepare for a job interview at Atlas Copco Holding GmbH
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common hardware and software issues, as well as basic troubleshooting steps. This will show your enthusiasm for technology and readiness to support users effectively.
✨Show Off Your Communication Skills
Since this role involves customer-facing interactions, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with an issue, so be prepared to demonstrate your communication prowess.
✨Demonstrate Team Spirit
Emphasise your ability to work collaboratively. Share examples of past experiences where you contributed to a team project or helped a colleague. This will highlight your teamwork skills, which are crucial in a supportive IT environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship and the IT team’s projects. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success from day one.
