At a Glance
- Tasks: Deliver second-line IT support and manage device lifecycle using Intune, SCCM, and Autopilot.
- Company: Join a team focused on Vacuum Technology within a multi-site organisation across EMEA.
- Benefits: Enjoy a culture of trust, lifelong learning opportunities, and comprehensive health benefits.
- Other info: Candidates are encouraged to apply even if they don't meet every requirement.
- Why this job: This role offers hybrid working in Bristol, balancing remote work with on-site collaboration.
- Qualifications: Requires 2+ years in second-line IT support and proficiency in Microsoft Intune and ServiceNow.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Support Analyst, reporting to the IT Service Manager, you will be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland, meeting agreed levels of service (SLA) while proactively improving services in a timely and cost‑effective manner.
Deliver second‑line IT support to end users across Burgess Hill and regional EMEA sites, including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes. Carry out device lifecycle management, including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot. Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures. Liaise with network and server teams for site‑level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi‑Fi access, firewall requests, and user connectivity. Maintain an accurate hardware/software asset inventory and CMDB records using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking.
Qualifications
- 2+ years’ experience in a second‑line IT support or desktop support role within a multi‑site or regional organisation.
- Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
- Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets.
- Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices.
- Strong understanding of ITIL‑based practices including incident management, service requests, knowledge creation, and change management.
- Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi‑Fi access, and cabling standards.
- Familiarity with Active Directory and Azure AD concepts.
- Clear and effective communication skills, both written and verbal, with experience in creating documentation and service descriptions.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well‑being
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our office in Bristol, United Kingdom (GB).
IT Support Analyst in Bristol employer: Atlas Copco Holding GmbH
Located in Bristol, UK, this company fosters innovation through a culture of accountability and lifelong learning. Employees benefit from comprehensive compensation packages and a focus on health and well-being. The team is dedicated to delivering high-quality IT services across the EMEA region.
