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- Tasks: Plan and manage schedules for field service engineers to ensure timely service delivery.
- Company: Join a trusted company that values accountability and innovation.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team that drives efficiency and customer satisfaction.
- Qualifications: Experience in business administration and strong communication skills required.
- Other info: Work in a supportive environment that encourages lifelong learning and creativity.
The predicted salary is between 36000 - 60000 £ per year.
Your mission is to take responsibility for planning the day-to-day work schedules of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.
Responsibilities
- Effectively manage the use of the SAP planning systems.
- Set the Engineers work schedules to maximise efficiency and minimise non-utilised hours.
- Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
- Liaise with customers by phone or e-mail to arrange and confirm the service visits, ensuring they are fully aware of the work and the date the work is to be carried out.
- Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
- Maintain all orders within SAP, ensuring all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
- Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers, and internal departments to expedite customer requests.
- Regularly liaise with the Planning Team Leader, Service Manager, and Field Service Engineer Team Leader to highlight and resolve any operational/planning problems effectively and efficiently.
- Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
Experience / Educational Requirements
- Experience of working in business administration.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience desirable.
- Good knowledge of Microsoft Office applications.
- Fluent in English.
- Adaptability – ability to modify style to achieve results and maintain effectiveness.
- Creative Thinking – Ability to identify alternatives to current thinking and develop innovative solutions to problems.
- Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Warrington Office, UK. You must live within a commutable distance from Warrington and be a UK resident with a valid UK work permit if required.
Contact information
Talent Acquisition Team: Maybelle Bryant
Service Planner in Warrington employer: Atlas Copco Group
Contact Detail:
Atlas Copco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your planning and organisational skills, as these are key for a Service Planner role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience and skills that match the job description. Show us how you can effectively manage schedules and communicate with customers.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Use this opportunity to reiterate your enthusiasm for the role and remind them why you're the perfect fit for the team.
We think you need these skills to ace Service Planner in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your planning and organisational skills, as well as any experience with SAP or business administration. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Planner role. Mention your communication skills and adaptability, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and fluff. Make it easy for us to see your qualifications and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Atlas Copco Group
✨Know Your SAP Basics
Since the role involves managing SAP planning systems, brush up on your SAP knowledge before the interview. Familiarise yourself with how it works and be ready to discuss any relevant experience you have using it.
✨Show Off Your Communication Skills
As a Service Planner, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in past roles, whether through phone calls or emails, to demonstrate your interpersonal skills.
✨Demonstrate Your Planning Prowess
Be ready to talk about your planning and organising skills. Think of specific instances where you successfully managed workloads or schedules, and how you prioritised tasks to maximise efficiency.
✨Think Creatively About Problem-Solving
The job requires creative thinking to develop innovative solutions. Prepare to discuss challenges you've faced in previous roles and how you approached them with a fresh perspective to achieve effective results.
