T he role involves taking the lead of a team of service planners who organise the day-to-day activities of our field service engineers. The successful individual will be responsible for guaranteeing efficient operations through ensuring all planned service requirements are met in a timely and cost-effective manner.
Key responsibilities
- Manage the service planners across the business in UK & Ireland ensuring engineers and systems are utilised efficiently.
- Ensure all team members are trained on relevant platforms.
- Effectively manage the use of the SAP planning systems, ensuring they are utilised by the team effectively.
- Carry out day-to-day people management administrative tasks for the planning team, such as annual leave approvals and performance feedback appraisals.
- Set engineer’s work schedules in order to maximise efficiency and minimise non utilised hours.
- Liaise with customers by phone or e-mail to arrange and confirm the service visits and ensure they are fully aware of the work and the date the work is to be carried out.
- Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
- Monitor and record the progress of all customer orders to guarantee work is fully completed, and any additional work is planned and completed in a timely fashion.
- To maintain all orders within SAP, confirming all work is correctly allocated so that quality reports can be gathered via SAP reporting facilities.
- To collate information from the Field Service Engineers to accurately record and maintain customer records and information.
- Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales Managers and internal departments to expedite customer requests.
To succeed, you will need
- Significant experience of working in business administration.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- High level of computer literacy including Microsoft Office suite.
- Willingness to undertake occasional business travel.
- Good knowledge of Microsoft Office applications.
- Experience of working with SAP and planning tools, however training will be provided.
The following requirements are desirable but would be deemed advantageous:
- Experience working with a sales-led organisation.
- Knowledge of the compressed air industry.
- Basic product knowledge, with a particular relevance on Atlas Copco group air compressors.
- Experience of working within a service environment.
In return, we offer
- A supportive working environment, with a collaborative team.
- Training from day one, with at least 40 hours of training offered a year.
- An excellent benefits package — including a desirable pension scheme.
- A satisfying career — we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.
- With us, you have the authority to act and many opportunities to create lasting results.
Job location
This role is based at our Warrington Office.
Applicantmust be a UK resident and have a valid UK work permit if required.
Contact information
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
Information at a Glance
ALUP is a leader in compressed air, providing customers with piston and screw compressors, as well as air treatment and service solutions. Founded in 1923, this brand has over 100 years of industrial experience. Aiming to be the first choice for customers, ALUP consistently invests in product development. The brand ensures that its solutions offer high performance and meet the needs of the market. Focusing on the total cost of ownership, ALUP maximizes cost-effectiveness. ALUP is a brand within Atlas Copco Group.
Visit the ALUP website
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Planning Team Leader in Warrington employer: Atlas Copco Group
Walker Filtration is an exceptional employer, offering a dynamic work environment where innovation thrives. With a strong focus on employee development and collaboration, you will have the opportunity to grow your skills while contributing to cutting-edge industrial and medical filtration solutions. Located in a supportive community, we prioritise work-life balance and provide competitive benefits that enhance your overall well-being.
