At a Glance
- Tasks: Provide frontline technical support and improve product quality through analysis and documentation.
- Company: Join Walker Filtration, a leader in Industrial Filtration and Medical products.
- Benefits: Enjoy flexible working, onsite gym, and professional growth opportunities.
- Other info: Dynamic team environment with excellent career development prospects.
- Why this job: Make a real impact by enhancing product performance and customer satisfaction.
- Qualifications: Engineering degree preferred; 3 years in a technical role or as a Service Engineer.
The predicted salary is between 30000 - 40000 € per year.
The purpose of this role is to drive Walker Filtration’s vision of being a competence centre for Industrial Filtration and Medical product ranges. The Technical Support Engineer does this through front line technical support for our customers and service engineers and recycling that knowledge and experience back into our products and product development process. Reporting to the Lead Development Engineer, and working closely with the Filtration and Medical design teams, the position will require a level of self-management to ensure objectives are achieved.
As well as first class hands-on frontline technical support, the Technical Support Engineer ensures thorough review of warranty claims, defines and leads the release of spare parts and kits. They play a critical role as the service function within the product development process, creating relevant documentation and training. The role covers all products within the portfolio delivered from our Washington manufacturing facility.
Key Responsibilities
- Provide front line technical support for requests from customers and service engineers.
- Ensure any required corrective actions are implemented effectively and efficiently.
- Review and approve warranty claims from the field in the Atlas Copco WANT system.
- Continuously improve product quality by following up failures and complaints in the field, analysing warranty reports, failure reporting, and playing a key role in cross-functional quality meetings, such as the Technical Council Meeting (TCM) and Product Quality Meeting (PQM).
- Prepare technical bulletins to support any changes required to our products.
- Work with design engineers to prevent repeat failures occurring and identify emerging trends.
- Act as a conduit between the internal design teams, customers and service engineers to ensure optimum product maintenance, serviceability and cost of ownership.
- Support the internal quality function in the 8D process, particularly in containment, corrective action and root cause analysis.
- Provide and develop technical training for the introduction of new products with the focus on the service and troubleshooting.
- Provide accurate and up to date service information related to a product range; lead the production of troubleshooting guides, manuals, video instructions, training aids, etc.
- Lead spare part release for product brands and the Atlas Copco Service Centre (ASC) in Belgium.
- Release the master data for spare parts in the Advanced Service Definition Assistant (ASDA) database.
- Improve processes & documentation to reduce support burden.
- Manage all aftermarket documentation to ensure it stays up to date and fit for purpose.
Professional Requirements
- A relevant Engineering Degree would be preferred.
- At least 3 years’ experience in a technical role within a manufacturing environment, or as a Service Engineer.
Competencies
- Applicants must have a full UK driving licence.
- Positive attitude.
- Able to work alone as well as part of a team.
- Challenges assumptions and offers fresh ideas for product or process improvement.
- Competent user of Microsoft Word, Excel & Outlook.
- Proven report writing skills.
- Able to extract key data from test results to report to colleagues and customers.
- Identifies technical issues systematically and uses data to inform decisions.
- Commercial awareness a benefit.
- Organised and structured.
- Produces high-quality work with minimal errors, ensuring technical outputs, documentation, and data are precise and reliable.
- Manages multiple tasks or projects within agreed timelines.
- Demonstrates responsibility for assigned deliverables and outcomes.
- Communicates technical information clearly to both technical and non-technical audiences.
- Produces thorough, professional documentation and presentations.
Benefits
- Free on site Parking
- Company Pension
- Flexible working
- Death in Service
- Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service
- Employee Mortgages Services
- Eye test vouchers and annual flu jab
- Onsite gym for £4 per month
- Cycle to Work Scheme
- Long service awards
- Walker Thrive Benefit Platform that includes store discounts
- Enhanced support for maternity and paternity leave
- Christmas Savings Club
- Opportunity for professional growth and development
Job Location
This role requires you to work on-site at our office in Washington, Tyne and Wear UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Technical Support Engineer employer: Atlas Copco Group
Walker Filtration is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Washington, Tyne and Wear. With a strong commitment to employee growth, we provide extensive training opportunities, flexible working arrangements, and a comprehensive benefits package including a company pension, onsite gym, and mental health support. Join us to be part of a dedicated team that values your contributions and supports your professional development in the industrial filtration and medical product sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Walker Filtration's products and values. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your technical skills! Brush up on your engineering knowledge and be ready to discuss how you've tackled similar challenges in the past. Real-life examples will make you stand out!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Walker Filtration.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience in technical support and any engineering qualifications you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our vision at Walker Filtration. Keep it concise but impactful, and don’t forget to mention your problem-solving skills.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills and experience with tools like Microsoft Word, Excel, and Outlook. We love candidates who can communicate complex information clearly, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Atlas Copco Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with common issues, troubleshooting techniques, and the latest updates in the field. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your ability to think critically and act decisively in a technical support role.
✨Communicate Clearly and Effectively
Practice explaining complex technical concepts in simple terms. You might be asked to communicate with both technical and non-technical audiences, so being able to adapt your communication style is key. Consider doing mock interviews with friends to refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's products, team dynamics, and future projects. This shows that you're not just interested in the job, but also in how you can contribute to the company's vision. It also gives you a chance to assess if the company is the right fit for you.
