Field Service Technician Apprentice - New England in Manchester

Your role

Generates and maintains critical field level and corporate level relationships with existing customers with a focus on utilizing a strong technical background in medical gas equipment. Targets potential opportunities to up-sell product. Perform annuals, routine maintenance and repairs on medical gas equipment at customer facilities, including completion of relevant paperwork and reports. Promote customer focus with the BeaconMedaes standard of excellence – keeping us First in Mind and First in Choice.

Your day-to-day

Annual inspections and light Repairs (85%) – Perform annual inspections at Healthcare facilities on Piped Medical Gas Products. Obtain and hold ASSE 6005 credential. Assist with Preventive Maintenance and Repairs as supervised and instructed within training purview to become ASSE6040 credentialed and Service Technician for Medical Gas Equipment upon demonstrated achievement of skills necessary to perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment.

Responsibilities

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Journeyman as requested
• Provide leads to Equipment Sales and Service Sales as part of daily responsibilities in performing Annual inspections
• Promote and practice proper safety procedures and correct use of personal protective equipment (PPE) at all times
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer’s recommendations
• Properly store and maintain tools used for Annual Inspections, keeping within our quality guidelines for calibration of such tools as provided by BeaconMedaes

Recordkeeping and Documentation (10%)

Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%)

Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.

Your Skills And Experience

Supervisory Responsibility None

Experiance

• 3 years of experience working with customers
• Demonstrated ability to exceed customer expectations in daily performance
• Mechanical and Electrical experience in some form of maintenance field

Education

• High School Diploma required
• Technical training in mechanical and/or electrical, or equivalent experience

Skills

• Must be comfortable with the computer
• Must be familiar with Microsoft Office, including Word and Excel
• Strong aptitude for understanding of mechanical and electrical components
• Customer Focused
• Good Oral and written communication skills.
• Detail Orientated

Travel

• Valid driver's license is required
• The ability to travel on short notice may be required.

Your Compensation And Benefits

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable — and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient — and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people — the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At BeaconMedaes We Offer Attractive Benefits Including

• The compensation range based on skill and experience for this position is $53,440 - $66,800 salary, non-exempt.
• Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Various wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• We offer education assistance after 1 year of employment
• Opportunities for professional development
• We provide a collaborative, inclusive, and flexible work environment

Equal Employment Opportunity Statement

BeaconMedaes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call the HR team at 803-817-5600 on a case‑by‑case basis.

Your job location

This position is remote, based out of New England.

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Amy Moore