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- Tasks: Plan and manage schedules for field service engineers to ensure timely service delivery.
- Company: Join a trusted company that values accountability and innovation.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for career growth.
- Why this job: Be the backbone of our service team and make a real difference in customer satisfaction.
- Qualifications: Experience in business administration and strong communication skills are essential.
- Other info: Work in a dynamic environment with a focus on lifelong learning and creativity.
The predicted salary is between 36000 - 60000 £ per year.
Your mission is to take responsibility for planning the day-to-day work schedules of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.
Responsibilities
- Effectively manage the use of the SAP planning systems.
- Set the Engineers work schedules to maximise efficiency and minimise non-utilised hours.
- Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
- Liaise with customers by phone or e-mail to arrange and confirm the service visits, ensuring they are fully aware of the work and the date the work is to be carried out.
- Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
- Maintain all orders within SAP, ensuring all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
- Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers, and internal departments to expedite customer requests.
- Regularly liaise with the Planning Team Leader, Service Manager, and Field Service Engineer Team Leader to highlight and resolve any operational/planning problems effectively and efficiently.
- Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
Experience / Educational Requirements
- Experience of working in business administration.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience desirable.
- Good knowledge of Microsoft Office applications.
- Fluent in English.
- Adaptability – ability to modify style to achieve results and maintain effectiveness.
- Creative Thinking – Ability to identify alternatives to current thinking and develop innovative solutions to problems.
- Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Warrington Office, UK. You must live within a commutable distance from Warrington and be a UK resident with a valid UK work permit if required.
Contact information
Talent Acquisition Team: Maybelle Bryant
Locations
Service Planner in Cheshire, Warrington employer: Atlas Copco Group
Contact Detail:
Atlas Copco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your planning and organisational skills, as well as your ability to adapt and think creatively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your fit for the Service Planner role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our culture of trust and accountability.
We think you need these skills to ace Service Planner in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Planner role. Highlight your experience in business administration and any relevant skills, especially those related to planning and organisation. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your communication skills and any experience with SAP or Microsoft Office. Let us know how you can contribute to our culture of trust and accountability.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your creative thinking and adaptability. Share examples of how you've tackled challenges in previous roles. We love innovative solutions, so let us see your thought process!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Atlas Copco Group
✨Know Your SAP Basics
Since the role involves managing SAP planning systems, brush up on your SAP knowledge before the interview. Familiarise yourself with how it works and be ready to discuss any relevant experience you have using it.
✨Show Off Your Communication Skills
As a Service Planner, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in past roles, whether through phone calls or emails, to demonstrate your interpersonal skills.
✨Demonstrate Your Planning Prowess
Be ready to talk about your planning and organising skills. Think of specific instances where you successfully managed workloads or schedules, and how you prioritised tasks to maximise efficiency.
✨Emphasise Adaptability and Creative Thinking
The job requires adaptability and innovative problem-solving. Prepare to share examples of how you've modified your approach in challenging situations and any creative solutions you've implemented in previous roles.