At a Glance
- Tasks: Support IT equipment and systems while gaining hands-on experience in a global team.
- Company: Join Edwards, a leading tech company with a friendly and supportive culture.
- Benefits: Access to training, health initiatives, and a network of peers for career growth.
- Other info: Dynamic environment with opportunities for continuous support and coaching.
- Why this job: Make a real impact from day one while learning from experienced professionals.
- Qualifications: 5 GCSEs at Grade C/4 or above, including English, Maths, and ideally IT.
The predicted salary is between 800 - 1000 £ per month.
Your role
Are you passionate about technology and eager to begin a career in IT? Join our global, friendly and supportive organisation as an IT Apprentice and gain hands‑on experience while working towards your Level 3 Information Communications Technician Apprenticeship. You’ll play an important part in our UK IT team, supporting over 900 users across our UK offices. This is a fantastic opportunity to grow your technical skills, learn from experienced professionals, and make a real impact from day one.
What will I be doing?
- Work towards a Level 3 Information Communications Technician Apprenticeship.
- Learn how to support IT equipment, applications, and systems used across our offices.
- Provide both on‑site and remote support, helping resolve incidents alongside our service desk partner and other IT teams.
- Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support.
- Maintain hardware assets, including receiving/dispatching equipment and updating inventory records.
- Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists.
- Contribute to local and global IT projects by delivering clearly defined tasks.
- Understand business needs and learn how to prioritise requests effectively.
- Take initiative to improve processes and create documentation that enhances user satisfaction.
- Document incident solutions, create user guides and deliver user training where needed.
To succeed, you will need
We’re looking for someone who is enthusiastic, motivated, and ready to learn.
You Will Have
- A minimum of 5 GCSEs at Grade C/4 or above, including English, Maths, Science and, ideally, IT.
- A genuine interest in working in a customer‑facing IT environment.
- Strong communication skills, both written and verbal.
- Good teamwork skills and a collaborative mindset.
In return, we offer
This is a development opportunity where, in addition to your apprenticeship training, you will have access to online learning modules and on‑the‑job technical and business training. Our Early Careers Community provides you with a network of peers in a similar stage of their careers and on‑site we offer various health and wellbeing initiatives along with continuous support and coaching.
Why join us?
- A supportive, global environment where your development truly matters.
- Hands‑on experience across a broad range of technologies and systems.
- The opportunity to support real users and see the impact of your work.
- Guidance and training from experienced professionals.
- A friendly, inclusive and high‑performing IT team that strives for excellent customer satisfaction.
Selection process
The closing date for this role is midnight, Sunday 1st March. However, if we receive a high volume of applications we may close for applications sooner. If you’re successful in progressing to the next stage, you’ll be asked to complete an online competency assessment. The final stage of the process will be an in‑person selection day to be held in April in Burgess Hill.
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value‑added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state‑of‑the‑art manufacturing facilities in Europe, Asia and North America.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
IT Support Technician Apprentice in Burgess Hill employer: Atlas Copco Group
Edwards is an excellent employer for aspiring IT professionals, offering a supportive and inclusive environment where your development truly matters. As an IT Support Technician Apprentice, you'll gain hands-on experience while working alongside experienced professionals, with access to continuous training and a network of peers. Located in Burgess Hill, you will have the opportunity to make a real impact from day one, contributing to a high-performing IT team dedicated to excellent customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice in Burgess Hill
✨Tip Number 1
Get to know the company! Research Edwards and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting users, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant online forums. This can give you insights into the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly and supportive organisation.
We think you need these skills to ace IT Support Technician Apprentice in Burgess Hill
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in IT, whether it's a school project, a hobby, or even just tinkering with tech at home.
Tailor Your Application:Make sure to customise your application to fit the role of IT Support Technician Apprentice. Highlight your communication skills and teamwork experience, as these are key in a customer-facing environment like ours.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and motivation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Atlas Copco Group
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common IT equipment, applications, and systems that you might encounter in the role. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves supporting users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing. This will highlight your customer-facing skills.
✨Be Ready to Discuss Teamwork
Prepare examples of how you've worked in a team or collaborated with others in the past. The interviewers will be looking for your ability to work well with colleagues and contribute to projects, so think of specific instances where you made a positive impact.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, the types of projects you might work on, or how the team collaborates. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
