Service Coordinator

Are you energised by working in a dynamic office environment, where your day involves engaging with customers, service engineers, and colleagues to ensure seamless service delivery? Do you thrive on adding value to both our business and that of our clients, all while creating outstanding experiences for new and existing customers? If you enjoy being a vital part of a team, supporting field service and sales engineers through effective planning of service and breakdown visits, and meeting targets and expectations, then we want you on board! The role: * Oversee the scheduling of service jobs to ensure timely and efficient completion. * Communicate with customers via phone and email to arrange and confirm service visits, keeping them informed about the work and schedules. * Prepare detailed quotations for service-related tasks, including technical specifications. * Maintain diary management and planning boards within Clik for our engineers. * Ensure engineers are fully equipped with the necessary parts and tools for their visits, and accurately handle all returns. * Track the progress of customer orders, ensuring all work is completed efficiently, with any additional needs promptly addressed. * Collaborate with Service Engineers, Service Team Leaders, and Accounts Managers to expedite customer requests. * Provide warranty and breakdown support in coordination with the Service Team Leader as needed. * Address and resolve any operational or planning challenges with the Service Team Leader. * Collect and maintain customer information from Field Service Engineers for accurate record-keeping. * Work closely with Engineers and Sales Teams to maximize growth opportunities, meeting department and business targets and KPIs. * Take on ad-hoc projects as needed to support the team. What You’ll Need to Succeed: * Strong analytical and organisational skills. * Experience in a service environment with customer interaction via phone and email. * A self-driven attitude with a positive outlook, focusing on quality communication and exceptional customer support. * Computer literacy with the ability to learn new systems and processes. * Residency within a commutable distance to the Kingsdown Office. * Geographical knowledge of the Southeast is a plus but not essential. What We Offer: * A collaborative and innovative team environment. * Onsite training and support during your initial months. * A clear career path with opportunities for growth and progression. We invest in our employees’ development and are committed to your success. Join us and be part of a company that values your contributions and offers a supportive space to thrive and excel