At a Glance
- Tasks: Coordinate service activities and ensure a smooth customer experience.
- Company: Join Atlas Copco, a leader in innovative solutions for various industries.
- Benefits: Enjoy hybrid working, ongoing training, and competitive benefits.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Make a real impact while supporting engineers and enhancing customer satisfaction.
- Qualifications: Organised, clear communicator, and motivated to learn; service industry experience is a plus.
The predicted salary is between 27000 - 33000 £ per year.
Customer Service Atlas Copco UK - United Kingdom Uddingston
Atlas Copco’s solutions support industries across the world,from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow.
We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
To succeed, you will need
We welcome candidates from a variety of backgrounds. You might be a strong fit if you:
- Are organised and comfortable managing multiple priorities
- Communicate clearly with customers and colleagues
- Enjoy problem solving and improving processes
- Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
- Are motivated to learn and develop your knowledge
If you don’t meet every requirement but feel you could add value, we encourage you to apply.
In return, we offer
- Hybrid working and a supportive team environment
- Modern office with activity-based working
- Ongoing development, including at least 40 hours of training per year
- Competitive benefits and pension scheme
- Opportunities to grow your career within a global organisation
Contact information
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.
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Service Planner 1 in Uddingston employer: Atlas Copco Airpower N.V.
Atlas Copco Airpower N.V. is an excellent employer, offering a supportive work culture that prioritises trust and professional growth for its employees in Thirsk. With comprehensive benefits and opportunities for skill enhancement, the company fosters a rewarding environment for Field Service Engineers to thrive while delivering exceptional service in the air compressor industry.
