At a Glance
- Tasks: Provide top-notch technical support and improve product quality through hands-on problem-solving.
- Company: Join Walker Filtration, a leader in industrial and medical filtration solutions.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and innovation in a collaborative setting.
- Why this job: Make a real difference by enhancing product performance and customer satisfaction.
- Qualifications: Technical knowledge and a passion for problem-solving are essential.
The predicted salary is between 30000 - 40000 € per year.
The purpose of this role is to drive Walker Filtration’s vision of being a competence centre for Industrial Filtration and Medical product ranges. The Technical Support Engineer does this through front line technical support for our customers and service engineers and recycling that knowledge and experience back into our products and product development process. Reporting to the Lead Development Engineer, and working closely with the Filtration and Medical design teams, the position will require a level of self-management to ensure objectives are achieved.
As well as first class “hands‑on” frontline technical support, the Technical Support Engineer ensures thorough review of warranty claims, defines and leads the release of spare parts and kits. They play a critical role as the service function within the product development process, creating relevant documentation and training. The role covers all products within the portfolio delivered from our Washington manufacturing facility.
KEY RESPONSIBILITIES- Provide front line technical support for requests from customers and service engineers.
- Ensure any required corrective actions are implemented effectively and efficiently.
- Review and approve warranty claims from the field in the Atlas Copco WANT system.
- Continuously improve product quality by following up failures and complaints in the field, analysing warranty reports, failure reporting, and playing a key role in cross‑functional quality meetings, such as the Technical Council Meeting (TCM) and Product Quality Meeting (PQM).
- Prepare technical bulletins to support any changes required to our products.
- Work with design engineers to prevent repeat failures occurring and identify emerging trends.
- Act as a conduit between the internal design teams, customers and service engineers to ensure optimum product maintenance, serviceability and cost of ownership.
- Support the internal quality function in the 8D process, particularly in containment, corrective action and root cause analysis.
- Provide and develop technical training for the introduction of new products with the focus on the service and troubleshooting.
- Provide accurate and up to date service information related to a product range; lead the production of troubleshooting guides, manuals, video instructions, training aids, etc.
- Lead spare part release for product brands and the Atlas Copco Service Centre (ASC) in Belgium.
- Release the master data for spare parts in the Advanced Service Definition Assistant (ASDA) database.
- Improve processes.
Technical Support Engineer employer: Atlas Copco Airpower N.V.
Walker Filtration is an exceptional employer, offering a dynamic work environment in Washington, Tyne and Wear, where innovation meets collaboration. Employees benefit from a strong focus on professional development, with opportunities to engage in cross-functional projects and contribute to product quality improvements. The company fosters a culture of support and continuous learning, making it an ideal place for those seeking meaningful and rewarding careers in technical support and engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Walker Filtration on LinkedIn or through industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. We recommend going through common technical support scenarios and thinking about how you’d tackle them. Show us you’re ready to jump in and solve problems!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Technical Support Engineer, you’ll need to explain complex issues simply. Practice explaining technical concepts to a friend or family member to nail this down.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Walker Filtration team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match the job description, like your hands-on technical support experience and any work with product development.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Walker Filtration’s vision. Don’t forget to mention your problem-solving skills and ability to work with cross-functional teams.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills and any experience with warranty claims or quality improvement processes. This will demonstrate your capability to provide first-class support and contribute to product development.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Atlas Copco Airpower N.V.
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Understand the products you'll be supporting and be ready to discuss how you would handle specific technical issues. Familiarise yourself with common troubleshooting techniques and be prepared to share examples from your past experiences.
✨Show Your Problem-Solving Skills
During the interview, highlight your ability to analyse problems and implement effective solutions. Be ready to walk through a scenario where you successfully resolved a technical issue, detailing your thought process and the steps you took to achieve a resolution.
✨Communicate Clearly
As a Technical Support Engineer, communication is key. Practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think about how you would explain a product or service to someone without a technical background.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s products, the team dynamics, and the challenges they face. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
