At a Glance
- Tasks: Become a product expert in dry pumps and STP Turbomolecular Pumps, supporting teams and customers.
- Company: Join Edwards, a leader in vacuum and abatement markets, part of Atlas Copco Group.
- Benefits: Enjoy a hybrid work model, competitive pay, and a culture of trust and accountability.
- Other info: Opportunities for lifelong learning and career growth in a dynamic environment.
- Why this job: Make a real impact by driving product success and innovation in essential industries.
- Qualifications: Desirable experience in product support, strong analytical skills, and excellent communication.
The predicted salary is between 63000 - 77000 £ per year.
As a Product Specialist in our Semiconductor Service team for STP and Dry Pumps, your mission is to serve as an expert on specific product lines in dry pumps and STP Turbomolecular Pumps providing in-depth knowledge and support to internal teams and customers.
Through a strong network of experienced colleagues, we will support the development of your technical expertise, helping you become a trusted advisor within the business.
This role is responsible for understanding product features, benefits, and applications, as well as assisting in product development, market research, and sales strategies to ensure product success.
You will work closely with Service Product Managers, Engineering, Marketing and Regional Teams to help ensure our service products are technically robust, market-aligned and deliver real value to customers.
You will report to the Global Product Manager.
- You will
- Develop and maintain strong knowledge of the product line, including features, benefits, applications and service requirements.
- Act as a key point of contact for product-related questions from service sales teams, customer centres and customers.
- Support the creation and improvement of service offerings, upgrade opportunities and value-added solutions.
- Analyse product performance, cost structures, customer feedback and market trends to identify opportunities for improvement.
- Work with engineering, product companies, customer centres, sales and marketing teams to support product and system improvements.
- Lead or support service-related projects from concept through to delivery, ensuring outcomes support customer needs and business objectives.
- Prepare clear reports, insights and recommendations for product managers and marketing teams.
- To succeed, you will need
We encourage you to apply even if you don\'t meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- Experience in a product support, service, technical specialist or similar role would be desirable.
- Strong analytical skills, with the ability to interpret data and turn it into practical, product-focused insights.
- Commercial awareness, including an understanding of customer value, service positioning and pricing principles.
- Excellent communication and collaboration skills, with confidence working across global and cross-functional teams.
- The ability to manage a mix of long-term projects and short-term customer or operational priorities.
- Confidence using Microsoft Office tools and data analysis or reporting techniques.
- Fluency in English, both written and spoken.
- In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
- Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at the Global Technology Centre in Burgess Hill, United Kingdom (GB).
Contact information
Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile.
We\'re eager to get to know you, hear about your skills, and discuss your potential to grow with us.
Edwards is a leader in the vacuum and abatement markets.
The brand’s products are essential for industries such as semiconductor, power generation, chemical and food processing.
Edwards believes in working with customers to set new standards and creating environments where innovation thrives.
This trailblazer prides itself on making a difference in areas that are intrinsic to people’s everyday lives – from the medical care they receive to the coffee they drink.
Wherever there is vacuum, Edwards can also be found, leading the way.
Edwards is a brand within Atlas Copco Group.
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Product Specialist employer: Atlas Copco Airpower N.V.
Atlas Copco Airpower N.V. is an excellent employer, offering a supportive work culture that prioritises trust and professional growth for its employees in Thirsk. With comprehensive benefits and opportunities for skill enhancement, the company fosters a rewarding environment for Field Service Engineers to thrive while delivering exceptional service in the air compressor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist
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We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
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How to prepare for a job interview at Atlas Copco Airpower N.V.
✨Know Your Manufacturing Processes
Before you walk into the interview with Atlas Copco Airpower N.V., brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
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