At a Glance
- Tasks: Support customers and colleagues by managing service orders and coordinating repairs.
- Company: Join Atlas Copco, a leader in innovative solutions and customer service.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive benefits.
- Other info: Opportunities for travel and growth in a supportive environment.
- Why this job: Make a real impact in a dynamic team while developing your career.
- Qualifications: Customer service experience, strong communication skills, and good PC knowledge required.
As a Customer Support Service Planner, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active administration and support to both customers and colleagues.
You will
- Work as part of a dedicated, customer focused, cohesive team.
- Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner, for both our workshop and site visits. From quotation through to invoice.
- Liaise with customers, both internal and external, by telephone and e-mail to arrange and confirm the service visits.Ensuring they are fully aware of the scope of work and the date to be carried out.
- Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
- Coordinatewith external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
- Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
- Manageour Engineer and Technical Support planning board.
- Be responsible for our internal service systems, full training will be provided.
- Workclosely with the Support team and providing resource when required.
- Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
- Handlecustomer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
- Liaisewith our Service Engineers to ensure quarterly stock checks are processed
To succeed, you will need
- Proven experience of working in a customer service.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience.
- Good knowledge of Microsoft Office applications.
- Good English and Maths skills.
- Experience of wokring with SAP is desirable.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
The role is primarily based at our Hemel Hempstead office. Travel to our Daventry Workshop will be required.
Your role
As a Customer Support Service Planner, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active administration and support to both customers and colleagues.
You will
- Work as part of a dedicated, customer focused, cohesive team.
- Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner, for both our workshop and site visits. From quotation through to invoice.
- Liaise with customers, both internal and external, by telephone and e-mail to arrange and confirm the service visits.Ensuring they are fully aware of the scope of work and the date to be carried out.
- Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
- Coordinatewith external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
- Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
- Manageour Engineer and Technical Support planning board.
- Be responsible for our internal service systems, full training will be provided.
- Workclosely with the Support team and providing resource when required.
- Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
- Handlecustomer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
- Liaisewith our Service Engineers to ensure quarterly stock checks are processed
To succeed, you will need
- Proven experience of working in a customer service.
- Excellent communication and interpersonal skills.
- Strong planning and organising skills.
- Ability to manage and prioritise workload.
- Excellent PC skills including Microsoft Office.
- Excellent telephone manner.
- SAP knowledge and experience.
- Good knowledge of Microsoft Office applications.
- Good English and Maths skills.
- Experience of wokring with SAP is desirable.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
The role is primarily based at our Hemel Hempstead office. Travel to our Daventry Workshop will be required.
Contact information
Talent Acquisition Team: Maybelle Bryant
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.
Customer Support Service Planner in Milton Keynes employer: Atlas Copco Airpower N.V.
Atlas Copco Airpower N.V. is an excellent employer, offering a supportive work culture that prioritises trust and professional growth for its employees in Thirsk. With comprehensive benefits and opportunities for skill enhancement, the company fosters a rewarding environment for Field Service Engineers to thrive while delivering exceptional service in the air compressor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Service Planner in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atlas Copco Airpower N.V.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atlas Copco Airpower N.V. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Service Planner in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atlas Copco Airpower N.V.:Your cover letter is your chance to shine! Tell us why you want to work at Atlas Copco Airpower N.V. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atlas Copco Airpower N.V.!
How to prepare for a job interview at Atlas Copco Airpower N.V.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
