At a Glance
- Tasks: Support IT systems and users while gaining hands-on experience in a friendly team.
- Company: Global organisation with a supportive culture focused on development.
- Benefits: Access to training, online learning, health initiatives, and a strong peer network.
- Other info: Join a high-performing team dedicated to excellent customer satisfaction.
- Why this job: Kickstart your IT career and make a real impact from day one.
- Qualifications: 5 GCSEs at Grade C/4 or above, including English, Maths, and ideally IT.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about technology and eager to begin a career in IT? Join our global, friendly and supportive organisation as an IT Apprentice and gain hands‑on experience while working towards your Level 3 Information Communications Technician Apprenticeship. You’ll play an important part in our UK IT team, supporting over 900 users across our UK offices. This is a fantastic opportunity to grow your technical skills, learn from experienced professionals, and make a real impact from day one.
What will I be doing?
- Work towards a Level 3 Information Communications Technician Apprenticeship.
- Learn how to support IT equipment, applications, and systems used across our offices.
- Provide both on-site and remote support, helping resolve incidents alongside our service desk partner and other IT teams.
- Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support.
- Maintain hardware assets, including receiving/dispatching equipment and updating inventory records.
- Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists.
- Contribute to local and global IT projects by delivering clearly defined tasks.
- Understand business needs and learn how to prioritise requests effectively.
- Take initiative to improve processes and create documentation that enhances user satisfaction.
- Document incident solutions, create user guides and deliver user training where needed.
To succeed, you will need
- A minimum of 5 GCSEs at Grade C/4 or above, including English, Maths, Science and, ideally, IT.
- A genuine interest in working in a customer‑facing IT environment.
- Strong communication skills, both written and verbal.
- Good teamwork skills and a collaborative mindset.
In return, we offer
- This is a development opportunity where, in addition to your apprenticeship training, you will have access to online learning modules and on the job technical and business training.
- Our Early Careers Community provides you with a network of peers in a similar stage of their careers and on‑site we offer various health and wellbeing initiatives along with continuous support and coaching.
- A supportive, global environment where your development truly matters.
- Hands‑on experience across a broad range of technologies and systems.
- The opportunity to support real users and see the impact of your work.
- Guidance and training from experienced professionals.
- A friendly, inclusive and high‑performing IT team that strives for excellent customer satisfaction.
IT Support Technician Apprentice in Burgess Hill employer: Atlas Copco Airpower N.V.
Join our global, friendly organisation as an IT Support Technician Apprentice, where you will gain hands-on experience while working towards your Level 3 Information Communications Technician Apprenticeship. We pride ourselves on a supportive work culture that fosters employee growth through continuous training and access to a network of peers, ensuring that your development is at the forefront of our mission. With a focus on collaboration and excellent customer satisfaction, this role offers a unique opportunity to make a real impact from day one in a high-performing IT team.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice in Burgess Hill
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Atlas Copco Airpower N.V..
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Atlas Copco Airpower N.V. is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Atlas Copco Airpower N.V., having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Atlas Copco Airpower N.V. directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Technician Apprentice in Burgess Hill
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Atlas Copco Airpower N.V. want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Atlas Copco Airpower N.V., make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Atlas Copco Airpower N.V.
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
