At a Glance
- Tasks: Provide second-line IT support and improve IT services for our dynamic business.
- Company: Join a forward-thinking company that values innovation and accountability.
- Benefits: Enjoy a hybrid work model, competitive pay, and comprehensive health benefits.
- Other info: Embrace lifelong learning and career growth opportunities in a collaborative culture.
- Why this job: Make a real impact in IT while growing your skills in a supportive environment.
- Qualifications: 2+ years in IT support, with skills in Microsoft tools and ITIL practices.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Support Analyst, reporting to the IT Service Manager, you will be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA, primarily to the UK and Ireland, to the agreed levels of service (SLA). You will take account of the changing or variable demands of the business and seek continuously and proactively to improve services in the most cost-effective and timely manner.
You will deliver second-line IT support to end users across Burgess Hill and regional EMEA sites including the UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Your responsibilities include:
- Responding to incidents and service requests escalated from the global Service Desk ensuring timely resolution and accurate documentation in line with ITIL® processes.
- Carrying out device lifecycle management including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot.
- Coordinating local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures.
- Liaising with network and server teams for site-level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity.
- Maintaining an accurate hardware/software asset inventory and CMDB records, using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking.
To succeed, you will need:
- 2+ years’ experience in a second-line IT support or desktop support role within a multi-site or regional organisation.
- Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
- Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets.
- Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices.
- Strong understanding of ITIL-based practices including incident management, service requests, knowledge creation, and change management.
- Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards.
- Familiarity with Active Directory and Azure AD concepts.
- Clear and effective communication skills, both written and verbal, with experience in creating documentation and service descriptions.
In return, we offer a culture of trust and accountability, lifelong learning and career growth, innovation powered by people, and comprehensive compensation and benefits focused on health and well-being.
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).
IT Support Analyst in Bristol employer: Atlas Copco Airpower N.V.
As an IT Support Analyst at our Bristol office, you will thrive in a culture of trust and accountability, where innovation is driven by our talented team. We offer comprehensive benefits and a commitment to lifelong learning, ensuring that you have ample opportunities for career growth while enjoying the flexibility of a hybrid working arrangement. Join us to be part of a dynamic environment that values diverse experiences and perspectives, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Atlas Copco Airpower N.V. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Atlas Copco Airpower N.V. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Atlas Copco Airpower N.V.!
✨Direct Apply to Atlas Copco Airpower N.V.
Let's not forget to apply directly through the Atlas Copco Airpower N.V. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Atlas Copco Airpower N.V..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Atlas Copco Airpower N.V.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Atlas Copco Airpower N.V.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
