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- Tasks: Welcome international patients and promote our healthcare services while managing front desk operations.
- Company: Join a dynamic health tourism team at Atlantis Yönetim in beautiful Scotland.
- Benefits: Full-time role with opportunities for growth and a vibrant work environment.
- Other info: Fast-paced, multicultural environment with excellent career development opportunities.
- Why this job: Make a difference in patients' journeys while developing your sales and communication skills.
- Qualifications: Experience in sales or hospitality, strong English skills, and a customer-focused attitude.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a motivated and customer-oriented Front Office & Sales Associate to join our health tourism team in Scotland. In this dual role, you will welcome international patients and visitors while actively promoting our healthcare services and converting inquiries into sales.
Responsibilities:
- Greet and assist international patients, visitors, and partners in a professional and friendly manner
- Manage front desk operations: phone calls, emails, inquiries, and appointment scheduling
- Provide detailed information about healthcare services, treatment packages, and pricing
- Actively follow up with patient inquiries and convert leads into confirmed sales
- Negotiate and prepare treatment offers tailored to international patients
- Support patients with travel arrangements, accommodation, and necessary documentation
- Collaborate with the medical and operations teams to ensure an excellent patient journey
- Maintain patient confidentiality and adhere to healthcare standards
Qualifications:
- Experience in oral hygiene, international sales, health tourism, or hospitality
- Excellent command of English (both written and spoken)
- Strong sales, negotiation, and communication skills
- Ability to handle patient inquiries and convert them into confirmed treatments
- Professional appearance, customer-focused attitude, and cultural awareness
- Ability to multitask and work effectively in a fast-paced, international environment
Front Office Associate in Edinburgh employer: Atlantis Yönetim
Contact Detail:
Atlantis Yönetim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Associate in Edinburgh
✨Tip Number 1
Make sure to research the company and its services before your interview. Knowing about their health tourism offerings will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with international patients, being able to articulate your thoughts clearly and confidently is key. We recommend doing mock interviews with friends or family.
✨Tip Number 3
Showcase your sales skills during the interview. Think of examples where you've successfully converted inquiries into sales or provided excellent customer service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. And remember, applying through our website gives you a better chance of standing out!
We think you need these skills to ace Front Office Associate in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service or hospitality. We want to see how you can bring a friendly and professional touch to our front office!
Tailor Your Application: Don’t just send the same CV everywhere! Customise your application to reflect the skills and experiences that match the Front Office Associate role. We love seeing how you fit into our health tourism team.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re the perfect fit for us and how you can help enhance our patient journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Atlantis Yönetim
✨Know Your Stuff
Make sure you’re well-versed in the healthcare services and treatment packages offered by the company. Familiarise yourself with common patient inquiries and how to address them. This will show your genuine interest and help you stand out.
✨Practice Your People Skills
As a Front Office Associate, you'll be the first point of contact for patients. Practice greeting people warmly and handling various scenarios, from answering questions to managing complaints. Role-playing with a friend can help you feel more confident.
✨Showcase Your Sales Savvy
Prepare examples of how you've successfully converted inquiries into sales in the past. Be ready to discuss your negotiation techniques and how you tailor offers to meet customer needs. This will demonstrate your ability to drive results.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your appearance reflects the company’s values. A polished look will convey your seriousness about the role and your respect for the patients and visitors you'll be assisting.