At a Glance
- Tasks: Lead client services and develop innovative patient engagement strategies.
- Company: Join Atlantis Health UK, a leader in patient engagement solutions.
- Benefits: Enjoy a competitive salary, health insurance, and a supportive work environment.
- Other info: Collaborative culture with global opportunities for growth and development.
- Why this job: Make a real impact in healthcare while working with a dynamic team.
- Qualifications: 5+ years in patient engagement strategy and strong leadership skills required.
The predicted salary is between 60000 - 70000 £ per year.
Are you our next Change Agent?
We are looking for a Client Services Director with a passion for patient engagement solutions to join dynamic team at Atlantis Health UK.
This role is responsible for leading the client services function across client solution strategy, account leadership, behavioural science, commercial growth, and business development.
Atlantis Health
Founded in 1996, Atlantis Health is a strategic patient engagement partner for pharma and healthcare organizations.
We help clients improve patient experience, outcomes and impact through proven patient engagement solutions grounded in behavioral science.
We design and deliver solutions across the health journey, from early insight and strategy to implementation, measurement and optimization.
Our work addresses key patient challenges such as
- disease awareness and activation
- treatment access and initiation
- medication adherence and persistence
- self-management of wider health behaviors.
Every solution is shaped around what drives patient behavior in each therapy area, treatment context and journey stage.
We work closely with clients, patients and healthcare professionals to create engagement that is relevant, practical, compliant and effective in the real world to empower
Change for Good.
Role overview
Reporting to the UK Country Manager, and acting as the senior strategic lead for the UK client portfolio, the role provides strategic direction and solutions to clients and internal project teams, ensuring Atlantis Health delivers behaviorally informed, commercially aligned and sustainable solutions that create value for all stakeholders.
This is a hands-on leadership role suited to someone who thrives in a dynamic, fast-paced, and agile environment.
Key Responsibilities
- Client Leadership & Strategic Guidance
- Develop and maintain trusted senior-level relationships with key client stakeholders.
- Act as a senior strategic advisor to clients, helping them identify opportunities, address business challenges, and shape programmes that support their objectives.
- Lead executive business reviews, strategic planning discussions, and senior stakeholder engagement activities.
- Ensure high levels of client satisfaction, retention, and overall account health.
- Serve as the senior escalation point for Solution Directors on complex client issues, strategic decisions, and growth opportunities.
- Commercial Growth & Business Development
- Own revenue growth across the UK client portfolio, including expansion of existing accounts and development of new client opportunities.
- Lead development and management of the UK growth pipeline, identifying opportunities across current clients, prospective clients, therapy areas, and service lines.
- Lead or sponsor proposals, pitches, scopes of work, and commercial negotiations.
- Ensure opportunities are strategically sound, commercially viable, and aligned with Atlantis Health capabilities and priorities.
- Partner with Account Directors to develop account growth plans, senior client engagement plans, and pipeline opportunities.
- Contribute to UK strategic planning, revenue forecasting, and budgeting activities.
- Strategic Leadership & Solution Excellence
- Provide strategic oversight across client programmes, solution design, proposals, and growth opportunities.
- Challenge and guide Account Directors to ensure recommendations are strategically robust, commercially viable, and aligned with client objectives and audience needs.
- Build strategic capability within the client services team through coaching and mentoring.
- Review forecasting accuracy and support revenue recognition processes in partnership with Finance and Operations.
- Bring behavioural science expertise, healthcare industry insight, and market trends into client discussions, business planning, and solution development.
- Set standards for strategic account management, client engagement, business development, and evidence-informed solution design
- People Leadership & Capability Development
- Line manage, coach, and develop all UK Account Directors and the Behavioural Science Lead.
- Support team members to build their strategic thinking, commercial capability, leadership skills, and client advisory expertise.
- Foster our culture of accountability, collaboration, continuous improvement, and client focus.
- Champion collaboration, knowledge‑sharing, and integrated ways of working across teams.
- Support learning and development across the client services function.
- Establish clear priorities, expectations, ways of working and standards of performance
- Quality, Compliance & Risk Management
- Adhere to all Health and Safety policies and workplace procedures.
- Follow all company policies, governance requirements, and operational standards.
- Identify and escape business risks in accordance with company policies and procedures.
- Complete and maintain all mandatory and role-specific training requirements.
- Promote continuous improvement and ensure activities are conducted in line with regulatory, contractual, and organisational requirements.
- Required experience and skills
- At least five years of experience in patient engagement strategy and omnichannel solutions design and delivery in UK and Europe.
- Experience leading within a lean and agile business environment, balancing strategic leadership with accountability for tangible commercial and client outcomes
- Strong understanding of behavioral science and its application in patient engagement.
- Significant senior-level experience in client services, account management, consulting, or strategy leadership.
- Experience working with pharmaceutical, life sciences or healthcare organisations.
- Proven experience leading senior client relationships and multidisciplinary teams, in
- Experience leading global or multi-market client engagements.
- Strong commercial acumen, business development experience, and ability to lead proposals, pitches, and commercial negotiations.
- Ability to operate as the senior strategic lead for clients while supporting and developing strategic capability in others.
- Excellent presentation, communication, and stakeholder management skills.
- Experience contributing to agency leadership teams, business planning, and organisational growth initiatives.
Why join us?
In joining our Atlantis Health UK team, you can expect to be warmly welcomed, onboarded well, and given the scope to do your most innovative work.
We pride ourselves on the level of communication and collaboration across our team, which is truly global.
- Our Benefits
- Workplace Pension scheme
- Life Assurance
- Bupa Health Insurance plan
- WPA benefit plan covering Eyecare, Dental, and Physio
Our UK office is located in Richmond, West London. We also have offices in the US, Germany, Australia and New Zealand. You must have the right to work in the United Kingdom.
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Client Services Director employer: Atlantis Health
At Atlantis Health, we pride ourselves on being a leading global healthcare communications agency that fosters a collaborative and innovative work culture. Our Richmond office offers a vibrant environment where employees are encouraged to grow professionally through continuous learning and development opportunities, while also enjoying the benefits of a supportive team dedicated to making a positive impact in healthcare. Join us to be part of a mission-driven organisation that values your contributions and empowers you to build meaningful client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Atlantis Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Atlantis Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Atlantis Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Atlantis Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Atlantis Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Atlantis Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Atlantis Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Atlantis Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Atlantis Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
